Forum Discussion

Binge Watcher

2 years ago

Audio not working right on Streaming Stick +

Looks like there are a lot of audio issues suddenly on this forum. I too have suddenly developed difficulties with audio in the last week. It seems to happen when I change apps - for example I have...

Retired Moderator

2 years ago

Hi, tigerhawk83, thanks for keeping us updated!

We appreciate you for reporting this issue and for your efforts and attempts to resolve it.

To start with, could you please provide the OS software version of your Roku device? Are there any specific channels or content that are experiencing this issue? Have you encountered any error messages?

Please reply back and we will be able to assist you further.

Best regards,
Jharra

tigerhawk83
Binge Watcher
2 years ago
OK, I replied via email, still not working.
Software version is 13.0.0 build 24056-50
Device ID is 2550CD443638
Serial Number YH00D8443638
Model 3811X

It does seem to happen more when I switch TO either the Pluto TV app or Plex app. If I have started somewhere else like Roku Channel and switch to Pluto or Plex, then I lose program sound and it doesn't come back unless I restart the system. Once I restart, if I go straight to Pluto or Plex then I have sound. I have the menu sounds, I never lose those, but I lose the program audio (dialog, music, etc). It is only this one device, all my other Roku devices seem to work fine. Is the device failing??
- RokuArjiemar
  Retired Moderator
  2 years ago
  tigerhawk83,
  
  Thanks for the updates,
  
  Is the Roku connected directly to the TV or to an audio/video receiver? How is the Audio connected? (HDMI or Optical if TV, Ultra, or Soundbar)
  
  Thanks,
  Arjiemar
  - tigerhawk83
    Binge Watcher
    2 years ago
    It's a plug in stick so it is connected directly to the HDMI port. It's the same TV and same port that I have always used. I also connected it to the only HDMI port on a TV at my mom's house and I get the same problem.