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JLar81's avatar
JLar81
Reel Rookie
2 years ago
Solved

Audio issues with Hulu on Roku

Hulu claims not their issue. Was advised issue with Roku so please fix. You can see customers complaining so fix it.

app playback
Audio quality
Audio sync
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Swtns,

    Thanks for keeping us posted.
    We appreciate you for providing the additional information. Let's try to troubleshoot to resolve the issue.

    We recommend performing the steps below to resolve the issue.
    1. Remove the Hulu channel by highlighting it and pressing the star (*) button.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Install the Hulu channel again.

    After this, kindly check to see if you notice any improvements.

    Let us know how it goes.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We sincerely regret any difficulties this may have caused you, luvstohike.

    Please be advised that we gathered each of the user's details that were requested by RokuERey above for the reason that each Roku streaming device/TV has unique information that our engineering team requires to effectively verify and fix the issue as soon as we can. We fully acknowledge the occurring issue regarding Hulu, which is why we humbly request those affected users to provide us with the precise information needed. 

    In the meantime, we highly appreciate you bearing with us. Hope this clears everything out.

    Sincerely,
    Carly

21 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi JLar81,

    Thanks for posting here in the Roku Community!

    We understand that you're having issues with the Hulu channel, and we would like to know more about how we can assist. Could you please tell us more information about the issue you've encountered? Is this issue isolated to the Hulu channel, or are other channels affected? In addition, what troubleshooting steps have you taken to resolve the issue?

    With more detailed information, the better we can assist.

    All the best,
    Kash

    • AromaticStatic's avatar
      AromaticStatic
      Newbie
      2 years ago

      My Audio Issues with Hulu are exclusive to the Roku app and occur with two totally different Roku Device Models and two different TVs.

      One of Four Issues Commonly Occur:

      1. Audio cuts out completely.

      2. Audio suddenly and significantly reduces in volume to below audible levels. Increasing volume makes it audible again, but the audio has become garbled.

      3. Audio suddenly and significantly increases in volume, and is garbled similarly to how it issue two.

      4. Audio becomes totally un-synced with the video. This most commonly (but not exclusively) occurs when starting a new video (either playing the next episode of a show or starting a film.)

      In all four situations, I can exit and re-start the episode or film and the issue disappears (but is soon to re-occur.)

      What I’ve attempted to do to resolve the issue: (Without Success)

       - Uninstall Hulu App —> Restart Roku —> Reinstall Hulu App.

       - Totally reset both Rokus to factory condition, fully updated them, then reinstalled Hulu.

       - Replaced HDMI cables to ensure correct and compatible HDMI versions.

       - Modified audio settings, both on the Roku and the TVs to ensure there are no conflicts or mistakes.

      Any advice?

      It is *seriously* interfering with my use and enjoyment of Hulu. Lately I’ve even been thinking of cancelling service, but I’d rather resolve the cause of these issues than do that (if it is possible.)

       

      • Swtns's avatar
        Swtns
        Channel Surfer
        2 years ago

        Everything I’ve tried is just a temp fix , nothing works and Roku has no real fix I do believe it’s because they are going to or already have their own live streaming and they don’t want Hulu in the mix. 

    • luvstohike's avatar
      luvstohike
      Binge Watcher
      2 years ago

      There are literally hundreds of people having this issue on the board. I have been having this audio issue for more than 6 months, and just keep getting the run around.

      • Swtns's avatar
        Swtns
        Channel Surfer
        2 years ago

        I’ve been having same issue for weeks , driving me crazy. I’ve tried all fix help I’ve read about, nothing helped so today I moved my stream bar pro to a different tv and put my old small Roku sound bar to my living room where the issue was….and I’m having no issues ….yet! WTH and why is my question. 100$ + sitting in a room not being used 😕

    • Swtns's avatar
      Swtns
      Channel Surfer
      2 years ago

      I’ve been having same issue for weeks , driving me crazy. I’ve tried all fix help I’ve read about, nothing helped so today I moved my stream bar pro to a different tv and put my old small Roku sound bar to my living room where the issue was….and I’m having no issues ….yet! WTH and why is my question. 100$ + sitting in a room not being used…

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Swtns,

        Welcome to the Roku Community!

        We're sorry to hear about the experience you had, and we are interested in knowing more about this to see how we can help. What specific issue are you having issues with? In addition, is this issue happening to a particular channel or does it occur across the Roku platform?

        Let us know more about this so we can continue to assist you. We'll be looking forward to it.

        All the best,
        Kash

  • GLAMM's avatar
    GLAMM
    Newbie
    2 years ago

    October 23,2023 and the issue still persist.  It makes the channel unwatchable. Hulu also constantly gives error messages they cannot play this title at this time even in the middle of a program.

    Roku I have a television with your system built in and I consider this a major downgrade. My television is not fully functioning, it is under warranty so I could get a refund.