Forum Discussion
I purchased a Roku Ultra this summer (2020). I'd previously bought a few Roku Premiers and have had no issues so far. I'm embarrassed to admit that I paid extra for the Lost Remote Finder functionality (about $60 extra since the other features weren't huge selling points for me). That feature never worked out-of-the-box and now I'm also having horrible choppy audio. It happens on the home screen when navigating and anytime I try to stream shows or movies.
I have found that Settings -> System -> Restart will fix the issue. It's not ideal. Hopefully a future update will resolve this.
- jimboaz5 years agoNewbie
Hi I had a similar problem with a 6 month old Ultra....like a skipping record that the needle was stuck in a groove.....I finally found the problem is the audio leveling settings. Try turning the leveling off completely or to the first minimal affecting position. The heavier leveling settings cause the audio to stutter intermittently. A restart on the Ultra will clear it out temporarily.
- Jbshaps5 years agoReel Rookie
Ok, I had leveling off, turned it on and the intermittent volume stuttering went away. Apparently just changing the leveling corrects the issue? A reboot did nothing to help.
- battlebrisket4 years agoNewbie
Same as everyone else. Finally permanently fixed it by turning off Dolby Digital and/or DTS in the Roku Audio settings. Just choose "stereo," and you should be good to go.
- CaroleV5 years agoReel Rookie
I have the same issue with both of my Ultras. I have to go into the menu and restart. One is a wired connection directly to my Spectrum router and the other is a wireless connection which is good. I just bought these in September so I am not a happy camper.