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rich701's avatar
rich701
Newbie
4 years ago
Solved

are you still watching yes or no

while watching tv after some time a screen appears are you still watching asks click yes or no to exit is there a way to shut this off I have Roku express 4 
  • RokuKariza-D's avatar
    RokuKariza-D
    4 years ago

    Hi rich701 musicislove

    I hope you're doing well.

    If your device is streaming for four hours where no commands are received from your Roku remote or the mobile app, the Roku platform interprets this as inactivity on your Roku device. After those four hours, your Roku device will display a prompt asking you to confirm that you are still watching. 

    To turn this Bandwidth Saver feature off, please follow the steps below:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Network
    4. Select Bandwidth saver
    5. Choose Off

    Note: Some streaming channels employ their own mechanism to cease data usage after a specific period of inactivity. These features will not be affected when you disable Bandwidth Saver.

    For more information, check out this link: How to use Bandwidth Saver to avoid going over your internet data cap

    I hope this helps!


    All the best,
    Kariza