Forum Discussion

slingSlinger's avatar
slingSlinger
Newbie
2 months ago

Apps won't load on Roku Device

I have done all the resets that were suggested. I can not update the software. It says I'm connected, but the apps won't load. It started last night, when I thought the TV was buffering, turned it of...
app playback
ThroopsWeR's avatar
ThroopsWeR
Reel Rookie
2 months ago

Same here - for a couple days now, no luck with any paid apps. Freebies all work. What's up? I have reset, uninstalled - reset and tried all options. What else can we do?  Prime Video, Paramount + and Netflix all will not play. They open then they just spin or go back to home screen of app. HELP! 

RokuRhea-V's avatar
RokuRhea-V
Community Moderator
2 months ago

Hey ThroopsWeR​ 

Thanks for flagging this issue!

To help us investigate further, could you please provide a few details?

  • Roku device model, serial number, and device ID. (This can all be found in Settings > System > About)
  • Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
  • Channel build version (highlight the channel and press the star (*) button of your Roku remote


Please keep us posted

Thanks,
Roku Community Team

  • ThroopsWeR's avatar
    ThroopsWeR
    Reel Rookie
    2 months ago

    Thanks. Here are my details 

    • Roku device model, serial number, and device ID. (This can all be found in Settings > System > About)

           

           Model: 43S35OR

           Serial number: X02000A8TGYN

           Device ID:SOWJ3378TGYN

     

    • Tracker ID and OS version, and build(press the Home button 5 times, followed by the Back button 5 times)

     

            Tracker ID:YN-211-617

             OS Version:14.5.4

             Build:5944-DD

     

    • Channel build version (highlight the channel and press the star (*) button of your Roku remote

     

           Prime Build #2025033217

           Paramount Build #20250505

           Netflix Build #1301018