Forum Discussion

slingSlinger's avatar
slingSlinger
Newbie
25 days ago

Apps won't load on Roku Device

I have done all the resets that were suggested. I can not update the software. It says I'm connected, but the apps won't load. It started last night, when I thought the TV was buffering, turned it off, turned it back on, tried to do some of the resets, and now this morning, I can hardly do anything

app playback

5 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    21 days ago

    Thanks for the info! ThroopsWeR​ 

    We have shared your concern with the team for further review. Thanks again for reporting this.

    Stay tuned for more updates!

    Roku Community Team

  • renojim's avatar
    renojim
    Community Streaming Expert
    25 days ago

    Try rebooting all of your network equipment (gateway/modem/router).  Simply unplug the power from everything for several seconds.

  • ThroopsWeR's avatar
    ThroopsWeR
    Reel Rookie
    25 days ago

    Same here - for a couple days now, no luck with any paid apps. Freebies all work. What's up? I have reset, uninstalled - reset and tried all options. What else can we do?  Prime Video, Paramount + and Netflix all will not play. They open then they just spin or go back to home screen of app. HELP! 

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      21 days ago

      Hey ThroopsWeR​ 

      Thanks for flagging this issue!

      To help us investigate further, could you please provide a few details?

      • Roku device model, serial number, and device ID. (This can all be found in Settings > System > About)
      • Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
      • Channel build version (highlight the channel and press the star (*) button of your Roku remote


      Please keep us posted

      Thanks,
      Roku Community Team

      • ThroopsWeR's avatar
        ThroopsWeR
        Reel Rookie
        21 days ago

        Thanks. Here are my details 

        • Roku device model, serial number, and device ID. (This can all be found in Settings > System > About)

               

               Model: 43S35OR

               Serial number: X02000A8TGYN

               Device ID:SOWJ3378TGYN

         

        • Tracker ID and OS version, and build(press the Home button 5 times, followed by the Back button 5 times)

         

                Tracker ID:YN-211-617

                 OS Version:14.5.4

                 Build:5944-DD

         

        • Channel build version (highlight the channel and press the star (*) button of your Roku remote

         

               Prime Build #2025033217

               Paramount Build #20250505

               Netflix Build #1301018