Forum Discussion

JuztFJ's avatar
JuztFJ
Binge Watcher
8 months ago

Apps won’t load, error "not connected to the internet"

It's frustrating to go to so many help topics in this forum and Roku never has a fix.   I am having the same issue. I have a Roku 4800, it's saying it is connected to the network and the network stre...
app playback
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
8 months ago

Hey JuztFJ,

Thanks for reporting the error you get on all apps on the Roku device. We’d like to investigate further.

Please share some details:

  • When did this issue start?
  • Have you reset the network connection of the Roku device? If not, click here.
  • Send us a picture of the error. Two samples on different apps will help.

    How do I insert an image in a post?

Looking forward to your response.

Thanks,
Roku Community Team

JuztFJ's avatar
JuztFJ
Binge Watcher
8 months ago

There was no error from Roku itself; Roku showed it had an "excellent"  connection. It was every app opened that would then tell you to connect to the internet. Somehow, the Roku was signifying it had internet connection, none of the apps on Roku were receiving that same connection. Obviously that would have nothing to do with the internet more than the device the apps are on. Verifying that is the fact that the available apps worked when entering through the same television the Roku is connected to rather than Roku itself. As that was a couple of days ago the issue has since resolved itself.