Forum Discussion

Rkusr77's avatar
Rkusr77
Streaming Star
2 years ago
Solved

Apps tile issues missing?

All of the sub categories, under Streaming Store, Apps only have 200 or less tiles. Like Movies & TV only has 200 tiles, it recently had over 1000. It had Netflix, Hulu, etc. They are all gone. Music & podcasts only 200 tiles. News & weather only 200 tiles, missing the weather only stations & others. How can they be returned?

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for bringing this to our attention, Rkusr77.

    We sincerely apologize for any inconvenience this may have caused you. No worries. We're here to find you the best resolution possible.

    May we first know when did the issue started happening? In addition, kindly provide us with your current OS version by navigating to your Home screen. Scroll up or down to select Settings > System > About. Also, you can check for the latest software updates on your device by going to Settings > System > System update > Check Now. 

    We'll be looking forward to your response, as we are more than willing to sort this out for you. 

    Kind regards,
    Carly

37 Replies

  • Rkusr77's avatar
    Rkusr77
    Streaming Star
    2 years ago

    Netflix or Hulu is not even part of the premium subscriptions.? Today the Movies & TV dropped to 199, lost one more. This forum used to be monitored by roku, maybe they are sleeping on the job.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Thank you for bringing this to our attention, Rkusr77.

      We sincerely apologize for any inconvenience this may have caused you. No worries. We're here to find you the best resolution possible.

      May we first know when did the issue started happening? In addition, kindly provide us with your current OS version by navigating to your Home screen. Scroll up or down to select Settings > System > About. Also, you can check for the latest software updates on your device by going to Settings > System > System update > Check Now. 

      We'll be looking forward to your response, as we are more than willing to sort this out for you. 

      Kind regards,
      Carly

      • Rkusr77's avatar
        Rkusr77
        Streaming Star
        2 years ago

        About 2 week ago. Os version 12.0.0 build 4184-04. All software is up to date. 

  • hammerharshbarg's avatar
    hammerharshbarg
    Newbie
    2 years ago

    It's frustrating to see the subcategories under Streaming Store Apps limited to only 200 tiles, especially when they used to have more options like Netflix and Hulu. To resolve this issue and potentially restore the missing apps, here are some steps you can consider:

    1. Check for Updates: Ensure that your device's operating system and the streaming apps are up to date. Sometimes, updates can impact the availability of apps.

    2. Contact Support: Reach out to the customer support or help center of your streaming device or service. They might have insights into changes that have affected app availability.

    3. Device Compatibility: Verify if the missing apps are compatible with your device. Some apps are restricted to specific models or software versions.

  • thegreyeagle's avatar
    thegreyeagle
    Reel Rookie
    2 years ago

    I too share your frustration, as at one time you could easily browse up to 1000 tiles in the Movies and TV section.    Not sure why they changed this, but at some point last year they trimmed up every single category to 200 or fewer tiles.  My only guess is that Roku wants better control over the channels people see.  Maybe they want to curb redundancy in apps or prevent some of the junk ones that would poke through on the platform.    If you really want a more complete list of apps that are currently available go to  https://www.rokuguide.com/channels/all-by-date