Forum Discussion

Oxanaruss's avatar
Oxanaruss
Reel Rookie
8 months ago
Solved

Apps not loading on Roku Premeire

I have had the same issue for 3 weeks now. Almost all apps flash and then take me back to the home screen. I have tried all listed above : to reload, unplug, reset, delete and reinstall apps again. N...
  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, Oxanaruss 

    Thanks for posting, and welcome to the Roku Community.

    We understand the issue you have encountered with your Roku Premiere not loading applications, and we're here to help address the problem. We would recommend performing a software update to your Roku device. Kindly refer to the instructions below:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates
    • Tip: The System update screen displays the current software and build version, along with the date and time of the latest update.

    If there is new software available or there are updates for your apps, then your Roku device will download and install them automatically and once completed, your device will reboot.

    For more information, you can refer to How to update the software on your Roku streaming device

    We hope this works, and let us know if you have further concerns or inquries.

    Best wishes,
    Kash

  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Oxanaruss,

    Thank you for the response!

    Thank you for providing additional details about the issue with your Roku Premiere not loading when viewing the YouTube channel. No worries, we're here to help.

    Kindly follow the troubleshooting steps below and see if these work for you.

    Remove the app:

    1. Press Home on your Roku remote
    2.  
       
      Move to the right and highlight the app you wish to remove
    3. Press Star 
       
      on your Roku remote to open the Options menu
    4. Select Remove the app and confirm when prompted

    System restarts the Roku device:

    1. Press Home on your Roku remote 
       
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Add app again to your Roku device:

    1. Press the Home button of your Roku remote.
    2. Scroll down to the Search tab
    3. Type in the channel name that you want to add.
    4. The result will be available on the right side of the TV screen.
    5. Select the channel and press the OK button on your Roku remote.
    6. Select Add app

    We hope you find this information helpful. Please keep us posted.

    Thanks,
    Riamie

Oxanaruss's avatar
Oxanaruss
Reel Rookie
8 months ago

When I click on YouTube icon or Youtube TV the following message comes up: 

YouTube? YouTube TV  could not be run because it could not be reinstalled from the network. Please, check your network connection and try again.

I have checked the network and connection It's all fine. Some apps on Roku work, some old ones just like YouTube don't load. Please, I need advice/ instructions. I watch only YouTube Channel basically. I'd like to see it running via Roku again. Thank you

 

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
8 months ago

Hi Oxanaruss,

Thank you for the response!

Thank you for providing additional details about the issue with your Roku Premiere not loading when viewing the YouTube channel. No worries, we're here to help.

Kindly follow the troubleshooting steps below and see if these work for you.

Remove the app:

  1. Press Home on your Roku remote
  2.  
     
    Move to the right and highlight the app you wish to remove
  3. Press Star 
     
    on your Roku remote to open the Options menu
  4. Select Remove the app and confirm when prompted

System restarts the Roku device:

  1. Press Home on your Roku remote 
     
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

Add app again to your Roku device:

  1. Press the Home button of your Roku remote.
  2. Scroll down to the Search tab
  3. Type in the channel name that you want to add.
  4. The result will be available on the right side of the TV screen.
  5. Select the channel and press the OK button on your Roku remote.
  6. Select Add app

We hope you find this information helpful. Please keep us posted.

Thanks,
Riamie

  • Oxanaruss's avatar
    Oxanaruss
    Reel Rookie
    7 months ago

    Followed all your instructions. the situation is the same, the issue is still there - 80 % of Roku channels/ apps stopped working including YouTube and Roku channel. Whenever I click on most of apps icons it takes me back to Homepage. What' the solution?

    Has Roku stopped contracting with all these companies? Could you provide me a list of channels/apps that you still contract? and Which ones don't contract with Roku any more? 

    Roku box has become useless.