Forum Discussion

JeffS4947's avatar
JeffS4947
Channel Surfer
2 years ago
Solved

Apps keep crashing since update.

I seem to have the a problem. Ever since the update my apps keeps crashing and going back to the home screen. I took pictures of the information you need. Please do respond.

app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi JeffS4947,

    Thanks for keeping us posted here at the Roku Community!

    May we know if this issue only occurs on the Fido TV and GSN app? If so, we highly suggest you contact the channel provider's Customer Support team directly. Since this is an isolated case involving the Fido TV and GSN apps exclusively, we strongly advise that you contact their customer Support team for further assistance and clarification.
    Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. 

    In the meantime, your patience and understanding are very much appreciated.

    Regards,
    Carly

24 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi JeffS4947,

    Greetings and welcome to the Roku Community!

    We would like to know more about how we can help. Could you please tell us more about the issue you're having? What channels are affected, and what are the steps to reproduce the issue?

    With more detailed information, we'll be able to assist you better.

    All the best,
    Kash

    • JeffS4947's avatar
      JeffS4947
      Channel Surfer
      2 years ago

      Hi RokuTakashi 

       

      I have the same issue as the original poster. Ever since I updated my roku device. Two of my apps keep crashing. I took pictures of the information that you guys will need but I'll need a email to send them. Anyway, whenever I try to play the FidoTv app or the GSN (Genesis Science Network) app. They both keep crashing and returning to the home screen. Please do reply and help me fix this issue. I tried removing both of the apps, then rebooting the roku device, and then re-installing both of them. Still the same result, they both crash.

       

      Issue Report Tracker:

      Model: 3920X - Roku Premiere

      Serial Number: YH00FF531762 (K4209F531762)

      Software Version: 12.0.0 . Build 4184-91

      GC Version: 9.4.521

      Timestamp: 2023-07-16T15:26:26Z

      ID: 62-283-166

       

      FidoTv:

      Version 1.2 . Build 32

       

      Genesis Science Network:

      Version 1.2 . Build 4

       

      Jeff

       

      • Patituma's avatar
        Patituma
        Newbie
        2 years ago

        I have the exact problem with both my JVC TV with built in ROKU and my ROKU HDMI stick on another smart tv.  I tried restarting, reinstalling and updating- no help

    • enndot's avatar
      enndot
      Reel Rookie
      2 years ago

      The same thing happening here. This has been since last year, when I started getting overheating error messages on the screen. I was sent another extender and that got rid of the messages, but the inability to load channels, the blackout screens when attempting to open channels, if channel opens, the blackout screen then reverts back to roku theme page after every episode or the episodes won't load/play, they just crash and return to theme page. The older devices don't seem to be having these issues. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi bygjymbo,

        Thanks for posting in the Roku Community!

        We understand you're having a problem with the Genesis Science Network and Amazing Discoveries channels. We're happy to help. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

        Please let us know if there is anything else we can do to help you.

        Best regards,

        John

    • woods-woman's avatar
      woods-woman
      Newbie
      2 years ago

      I have been having problems keeping newsmax on, it keeps shutting down. I have tried all instructions to help me get it back but nothing works.    I can still watch it if I go to HAYSTACK, load that channel (it is free).   Then I go to LIVE on their settings and I can find NEWSMAX.

  • bygjymbo's avatar
    bygjymbo
    Newbie
    2 years ago

    I'm having the same issue. Two channels crash, even after complete reinstall of everything. Different hardware than the other posts.


    TCL model: 32s335
    Hardware ID: 8122X
    Software Version: 12.0.0 Build 4182-48
    Device ID: NSN23R728578

    The two apps that crash are:

    Genesis Science Network
    Channel Version: 1.2.4. GC 9.4.521

    Amazing Discoveries

    Channel Version: 1.2.4. GC 9.4.521