Forum Discussion

jdruid's avatar
jdruid
Newbie
2 years ago

Apps constantly resetting

I have several TCL Roku TV's and 2 Roku Streaming Players. All of which have this problem. Passwords in the app - does not matter which one - constantly is forgotten/reset. I could be watching something via the app (Hulu as example) leave the app and go back in a few hours later and prompting me for my password again. Any app. All TV's and devices. I have factory reset these things over and over and it is EXTREMELY frustrating.

Also - what is the deal with apps having to constantly download again? I have not installed any new apps and I know I have space but these apps keep offloading. And it does not matter if you use the app or not, it will offload.

Thoughts? If I did not invest in 4 TCL Roku TV's I would never be using the product but I am sorta locked in now.

2 Replies

  • andyross's avatar
    andyross
    Roku Guru
    2 years ago

    What model number for TV and player? Go to Settings/System/About. Some older players, and the basic Roku Express, only have a pitiful 256MB of storage. If you move between multiple apps, the oldest gets dumped to make room for the one you want to run now. Most newer players have 4GB of storage.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome to the Roku Community, jdruid!

    Thanks for reaching out and for providing us with precise details of your concern. Rest assured that we will coordinate this with the team to conduct a thorough investigation.

    In order to narrow down the cause of this, it would be appreciated if you could provide us with additional information such as follows:

    • Did your device recently receive any software update prior to this happening that might have triggered this issue? If so, kindly let us know what is your device's current software version.
    • Roku device model, serial number, and device ID. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    We'll be looking forward to your response.

    Best regards,
    Carly