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bvd1022's avatar
bvd1022
Roku Guru
3 years ago

Apps automatically exiting to to Roku home screen during playback JVC Roku TV

Hi,

 

I have noticed this issue recently on my "50 JVC Roku TV where an app will automatically exit during playback and go back to the Roku home screen. This has happened on several apps, but it seems to be happening more frequently on Netflix and MLB TV. Very annoying when watching a game to have the app exit at random. Last night it happened to occur in the ninth inning of a game I was watching in a particular moment where the possibility that my favorite team may have been able to tie the game, I ended up missing the end of it as a result so it is an annoyance.

 

I have tried the uninstall/reinstall of the apps, restated the TV, and reset my network connection, but this issue keeps happening. Is there anything else I can try on my end or is this something that the engineering department can fix. From what I understand, Roku is making their own TV's now, but for issues like this to happen on a TV that is barely two years old is frustrating. Any help would very much be appreciated.

Thanks ##RokuTV #JVC

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    bvd1022-

    I'm seeing more and more similar complaints regarding Roku TVs from various manufacturers.

    I'm not experiencing this problem with my sole TCL Roku TV so I have no first hand experience to relate.  All I can suggest is that, after removing a channel, best practice is to restart** your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.

    On a Roku TV you'll find the System restart option under either Settings > System > Power. If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

    • bvd1022's avatar
      bvd1022
      Roku Guru
      3 years ago

      makaiguy 

      Its weird because it usually only happens with Netflix and MLB TV. The other night I was watching the Mets-Yankees game and almost got through the entire game without issue until the ninth inning and then it went back to the home screen. Very frustrating. You would think Roku could fix this with a firmware update.