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momentpunch's avatar
momentpunch
Newbie
3 years ago

AppleTV error when trying to watch the show

I have had this issue with two Roku's now. I bought a new one thinking it was the problem, but when I spoke to Apple, they said it's a documented Roku issue, but you can't talk to anyone at Roku so....

When I go to play a video on AppleTv through my Roku Express 4K (new device), I receive an error message that the video cannot be found. It works on my laptop (HP) and phone (iPhone) without incident. This is a Roku specific issue. 

Is there anyone who can assist me? Spent $50 on a new Roku I didn't need, can't get tech assistance with, and am ready to throw in the trash and dump Roku all together even though I've been a customer for over ten years. 

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    3 years ago

    Hi momentpunch,

    Welcome to the Roku Community!

    We're happy to assist you with your problem on Apple TV. Please try the steps below:

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your device: Restart the device from the settings menu. Go to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    Let us know if this works for you!
    Best regards,
    Eunice