Forum Discussion

jackavram's avatar
jackavram
Reel Rookie
3 years ago
Solved

Apple TV won't sign in - gives "Verification Failed" with known-working Apple ID login/pass.

Hi, the Apple TV channel on my new Roku 4k stick (model 3820X) won't sign in with a known working Apple ID login and password.   I've tried uninstalling the channel, restarted the Roku, and reinstall...
  • Spartan2381's avatar
    Spartan2381
    3 years ago

    Got my devices signed and working with Apple TV now. Here is the process that worked for me.

    1. Uninstall Apple TV from device

    2. Remove power for 30 seconds

    3. Install Apple TV app

    4. Launch Apple TV and select "Sign In Later"

    5. Navigate to the Cog setting and Select Accounts -> Sign-in

    6. Use the QR code to sign-in

jmoeller100's avatar
jmoeller100
Channel Surfer
3 years ago

Isn't it interesting that my problem is also with a 3820x (although it actually says 3820r on the box, system info indicates its a 3820X). Maybe you've got something thinking its device dependent. Anyone with a recent problem with something that is NOT a 3820?

Spartan2381's avatar
Spartan2381
Channel Surfer
3 years ago

According to Apple's site the 3820X is supported but maybe something has not been updated in the app. When launching the Apple TV app I;m not presented with the option to login in via phone and only via typing in username and passord on screen. When launching the app on a Firestick, Google TV, or really any other device besides Roku it works. To me that saus something is broken in the Apple TV app.

https://www.apple.com/apple-tv-app/devices/ 

  • SpiderJerusalem's avatar
    SpiderJerusalem
    Channel Surfer
    3 years ago

    After trying all the suggestions, putting the Roku into Guest mode and signing in under that mode is what worked for me. Obviously this doesn’t work for everyone. Wish they’d fix this, crazy it’s been going on this long. 

  • Spartan2381's avatar
    Spartan2381
    Channel Surfer
    3 years ago

    I did try guest mode a few times with no luck. Still getting the verification failed unfortunately. I’m goi g to open a case with Apple, let’s see what they say.