Forum Discussion

jackavram's avatar
jackavram
Reel Rookie
3 years ago
Solved

Apple TV won't sign in - gives "Verification Failed" with known-working Apple ID login/pass.

Hi, the Apple TV channel on my new Roku 4k stick (model 3820X) won't sign in with a known working Apple ID login and password.   I've tried uninstalling the channel, restarted the Roku, and reinstall...
  • Spartan2381's avatar
    Spartan2381
    3 years ago

    Got my devices signed and working with Apple TV now. Here is the process that worked for me.

    1. Uninstall Apple TV from device

    2. Remove power for 30 seconds

    3. Install Apple TV app

    4. Launch Apple TV and select "Sign In Later"

    5. Navigate to the Cog setting and Select Accounts -> Sign-in

    6. Use the QR code to sign-in

HDMIGuy's avatar
HDMIGuy
Roku Guru
3 years ago

ivanahtannica jackavram When I signed into Apple on my Roku Streaming Stick 4k I declined the free 3 months because my daughter has a subscription to Apple TV and uses family share to share with me.  I have not tried Airplay or HomeKit.

ivanahtannica's avatar
ivanahtannica
Binge Watcher
3 years ago

HDMIGuy Thanks. I have a subscription as well, but there's no way around the 3 months free trial as far as I can tell. I can't even use it as well even if I want to since the sign-in issue is still there regardless.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    ivanahtannica

    Thanks for the posts.

    For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

     

    Thanks,
    Danny

    • ivanahtannica's avatar
      ivanahtannica
      Binge Watcher
      3 years ago

      RokuDanny-R Just wonderful. Apple told me to contact you because it’s only a Roku issue and they can’t do anything, and you tell me to contact Apple because it’s their issue and you can’t do anything. Why am I not surprised?

    • stevet444's avatar
      stevet444
      Channel Surfer
      3 years ago

      RokuDanny-R   I was told by 3 different Roku employees via Chat that it’s a Roku issue and I would be notified via email when a solution is available.  Case ID C8-466-794.  

    • stevet444's avatar
      stevet444
      Channel Surfer
      3 years ago

      I have this same problem and was told it’s an issue with the most recent update on certain devices.  My free trial works fine on a much older Roku device but will not work on the 3820x, nor does Airplay work.  Very annoying.  When will this be fixed ?