Forum Discussion

jackavram's avatar
jackavram
Reel Rookie
3 years ago
Solved

Apple TV won't sign in - gives "Verification Failed" with known-working Apple ID login/pass.

Hi, the Apple TV channel on my new Roku 4k stick (model 3820X) won't sign in with a known working Apple ID login and password.   I've tried uninstalling the channel, restarted the Roku, and reinstall...
  • Spartan2381's avatar
    Spartan2381
    3 years ago

    Got my devices signed and working with Apple TV now. Here is the process that worked for me.

    1. Uninstall Apple TV from device

    2. Remove power for 30 seconds

    3. Install Apple TV app

    4. Launch Apple TV and select "Sign In Later"

    5. Navigate to the Cog setting and Select Accounts -> Sign-in

    6. Use the QR code to sign-in

ivanahtannica's avatar
ivanahtannica
Binge Watcher
3 years ago

I have the exact same issue after purchasing a new roku. I think it has something to do with the free 3 months trial flow as I don’t have this same issue on my previous roku. With the new Roku, there’s not even a way for me to sign in via mobile or at least by going to activate.apple.com and inputting a code. They only gave me the option to sign in via remote and it always results in a verification failure because i have 2FA enabled and that isn't handled in the app. I'm guessing the 3 month free trial is breaking the flow for the newly purchased devices. Appreciate any assistance. Thanks.