Forum Discussion

carpentermate's avatar
carpentermate
Streaming Star
2 years ago
Solved

Apple TV: Ultra 'Reset' Necessary

Hi Gang

About 3 years ago, I joined apple TV, then dropped the membership shortly afterward. Currently I was offered a 30 day free membership and I rejoined using a different email address (no problem using my 2nd Ultra). However my 1st Ultra seems to remember the older password data and consequently the 'Apple Sign In' page FREEZES, or doesn't allow me to add the new email address/data. Unlike using a Browser, there is no way to 'refresh' an Ultra (without loosing all my other channels and subsequent passwords).  Correct?

It seems the only way to refresh the apple membership data is to hit the RESET button on the Ultra? (And), I'm prepared to do just that ...

Thank you for the opinions ...

Mike

  • renojim's avatar
    renojim
    2 years ago

    Yep.  I know it's extreme, but when all else fails it's about the only thing you're left with.  You can always go back to the original Roku account if it doesn't work.

5 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Try removing the AppleTV app (highlight it on your Home Screen, press * on your remote, choose "Remove app"), restart your Ultra from Settings->System->Power ("System restart"; don't skip this step), and add it again from "Streaming Store" (or whatever they're calling it now).

    Removing an app and restarting your Roku device should remove any data the app stored in the Roku registry.

    • carpentermate's avatar
      carpentermate
      Streaming Star
      2 years ago

      Hello renojim

      Thanks for your reply

      No the usual App removal and re-install does NOT delete the old membership data.

      (Tried it several times). Nope its time for a 'Wipe Out'

      Thanks

      Mike

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        carpentermate, that's unfortunate.  If you do a factory reset, let us know how it goes.  I've seen people have to go as far as having to create a new Roku account and link to that to get around some weird persistent data issues.