10/12/2021 Roku update of OS 1474->4181 and airplay update fixed both AirPlay and AppleTV problems last night. Roku3-4200X.
I have a Roku Streaming Stick (3810X) / Software version 10.5.0 • build 4191-50. Opening the Apple TV app restarts the Roku Stick every time. I have followed all the troubleshooting steps I have found on this site and also internet searches (delete app, restart device, etc.). Nothing is fixing this problem. I don’t know what else to do to make this app work.
Thanks for the post.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
I’m dealing with this issue right now.
3820x streaming stick 4K, x017008cterp (s08y41dcterp), 11.0.0 build 4193-cu
AppleTV version 9.0 build 105
RP-214-137
the AppleTV app just automatically crashes.
Hi Varus123
Thanks for reaching out here in the Community.
Could you tell us more about the issue you're experiencing? When launching the Apple TV app, does it automatically go back to the home screen or automatically restart your Roku device? Please let us know as well if you have tried any troubleshooting steps so we know what other options we can suggest next.
We look forward to your response.
All the best,
Kariza
