Forum Discussion

cynb's avatar
cynb
Binge Watcher
2 years ago
Solved

Apple TV+ subscription not working on Roku devices

I have 2 identical Roku hookups, one on a 10 year old Samsung and one on a newer LG tv. Apple TV will not playback on the LG tv. It errors out every time. I've checked for updates, etc. Very frustrat...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, cynb

    Thanks for posting here in the Roku Community.

    We appreciate you for letting us know about your concern about Apple TV having playback issues, and we're sorry to hear about the trouble. Let's troubleshoot this issue since this is happening only to one of your Roku devices. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

    Once performed, kindly check if you notice any improvements. Let us know how it goes.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, delizaf!

    We will be pleased to assist you with adding the Apple TV+ app to your channel lineup.

    After searching for the Apple TV+ on your TV, kindly press the OK button on your remote, and there should be an option to "Add app." If there isn't any, could you please try to perform a system reboot by navigating to your Home screen? Scroll up or down to select Settings > System > System restart. After doing so, highlight the Apple TV+ and then press the star* button on your remote to update the app. 

    Please keep us posted on how it goes, and we'll go from there. Hope this helps!

    Best regards,
    Carly

delizaf's avatar
delizaf
Channel Surfer
2 years ago

Sorry to hijack your question. I had a similar problem. I tried all these steps to fix it, it didn't work, and now I can't add my apple tv+ icon back on to the roku menu. It's not in the streaming store- but it is in the "search" function, so it still exists, but how do I "add" it back to the main menu?

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome, and thank you for posting here in the Roku Community, delizaf!

We will be pleased to assist you with adding the Apple TV+ app to your channel lineup.

After searching for the Apple TV+ on your TV, kindly press the OK button on your remote, and there should be an option to "Add app." If there isn't any, could you please try to perform a system reboot by navigating to your Home screen? Scroll up or down to select Settings > System > System restart. After doing so, highlight the Apple TV+ and then press the star* button on your remote to update the app. 

Please keep us posted on how it goes, and we'll go from there. Hope this helps!

Best regards,
Carly

  • delizaf's avatar
    delizaf
    Channel Surfer
    2 years ago

    Hi Carly,

    Thanks for getting back to me.  I tried this before and again now, unfortunately it doesn't work.  Apple TV+ doesn't appear in the channel store, and when I highlight the app (I go to search, it appears there) I press the star* button, and nothing happens.  I can't "add" the channel, although it clearly is installed.  I have never had a problem adding other channels before.  

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Thanks for keeping us posted, delizaf.

      Have you tried to scroll to the very bottom part of your channel lineup on your Home screen to see if it's there? Usually, when you remove an app and add it back again, it will appear at the bottom part of your channel lineup.

      Let us know what you find out, and we'll go from there. 

      Thanks,
      Carly

      • delizaf's avatar
        delizaf
        Channel Surfer
        2 years ago

        Thanks!  This worked.  I assumed it had not been added back, because it wouldn't let me add it.