Hi, I have had the exact same issue. It is ONLY on Roku devices I cannot use ATV and my subscription--I try to sign up for the 3 month free subscription then get message stating family memeber has already purchased this subscription (which is true). When I click OK, it takes me back to the ATV main screen asking to sign up for a 3 month ATV trial!
I followed the specific order of logging out of ATV on all devices, the deleted ATV app on all devices, then restarted Roku on all devices, then reinstalled ATV on all devices...same outcome, not able to use ATV active subscription. Again, I can simply use ATV on my iphone, Samsung tablet and Lenovo laptop, but NOT on any devices using Roku.
What a nightmare!
Thanks for the post.
Instead of trying to sign up for the 3 month free subscription, have you tried authenticating your Apple TV account? Are you unable to login to the channel using your credentials?
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
Same exact issue here for me. Account is through an Apple One family subscription. iTunes purchases load just fine, so not an authentication issue.
Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue? Have you tried the troubleshooting step I provided in my post above?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
Every time I go through the process of signing up, it acts like it takes and then goes back to the show selection screen showing the start free trial tab again. ???
