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msorce48's avatar
msorce48
Reel Rookie
3 years ago

Apple TV+ subscription not working on Roku devices

I've had Apple TV+ since the service started and have never had any issues with it on Roku until now. About two weeks ago, it randomly started acting like I did not have an Apple TV+ subscription. Anytime I logged in, it encouraged me to activate my free trial through Roku and when I denied that, it took me to the home page where it declared I did not have a subscription.

I checked my settings on my iPhone and could see clearly there was still an active subscription in my family sharing and that purchase sharing was enabled. I was able to access Apple TV+ on my iPad and my laptop, so it appears this issue is only happening on Roku. It's been happening on both my Roku TV and my Roku Express. I have tried logging in and logging out, I've tried deleting and reinstalling the app, I've ensured all software on the devices and the Apple TV+ app is updated, I've reset both my Roku devices. Nothing has worked.

I contacted Apple and since this is only happening on Roku, they said it's a Roku issue. I spoke to Roku and they said it's an Apple issue. I have no idea what else to try. 

13 Replies

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  • UserOfStreamers's avatar
    UserOfStreamers
    Roku Guru
    3 years ago

    msorce48 

    Try activating the 3 month Free Trial - that should resolve the issue (its 3 months free, added to your current account/subscription).

    • msorce48's avatar
      msorce48
      Reel Rookie
      3 years ago

      That did not work. It gave me an error message that someone in my family sharing already has a subscription so I can't claim this, and then it took me back to the same page I keep getting that says I don't have a subscription (even though it literally just told me I have one)

      • UserOfStreamers's avatar
        UserOfStreamers
        Roku Guru
        3 years ago

        msorce48 

        You mentioned deleting/reinstalling the ATV app, but you may not have done it correctly - you must RESTART the Roku before reinstalling.

        Try this specific order:

        1)  Log out of the ATV app on all devices.

        2)  Delete ATV app.

        3) RESTART Roku device (both/all devices in your case).

        4) Reinstall the ATV app.

        Otherwise, this is entirely an Apple support issue:  Apple develops, codes, and publishes the ATV app on the Roku (and other) platform, so you'll need to press them about this account/subscription/Roku app issue.