Forum Discussion

annoyedrok-user's avatar
annoyedrok-user
Newbie
2 months ago
Solved

Apple TV+ MLS Stream Stutters

The MLS game streams on Apple TV+ all stutter on all my Roku devices but work perfectly on my Xbox.  I don't have any stuttering on any of my other streaming services or on the other Apple TV+ content.  Has anyone else experienced this?  Does anyone have a fix?

app playback
  • RokuJohnB's avatar
    RokuJohnB
    2 months ago

    Hi annoyedrok-user,

    Greetings from the Roku Community!

    Thanks for raising this concern directly with us. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting "Check for updates".

    For more info, you may view this support article here.

    Hope you'll find this info useful. Please keep us posted.

    Cheers,
    Roku Community Team

3 Replies

  • easytodobetter's avatar
    easytodobetter
    Roku Guru
    2 months ago

    annoyedrok-user 

    If the only thing that stutters is the MLS stream inside the Apple TV app on Roku, but everything else works fine, like other Apple TV shows, other apps like Netflix, Hulu, etc, then the problem isn’t Roku.

    If it was a Roku issue (like with the hardware, Wi-Fi, or system), you'd see stuttering across a bunch of apps, not just one specific channel.

    Since the MLS games work fine on Xbox, it shows the stream itself is fine, it’s just not playing well through the Roku version of the Apple TV app.

    That points to a problem with how Apple is handling the MLS streams, specifically on Roku devices, not a problem with the Roku itself.

    Basically, Roku is doing its job. It’s the Apple TV app or the way Apple is sending out the MLS games that's the issue.

    You'll have better luck contacting Apple, but in the meantime, you're likely forced to use only platforms that are powerful enough to easily handle it, like Xbox.

    • annoyedrok-user's avatar
      annoyedrok-user
      Newbie
      2 months ago

      Thanks for this.  This is kind of what I assumed.  I've spoken with both Apple and Roku about this, and because it is one company streaming through another company's hardware, both companies are thrilled to blame the other one for the issue.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 months ago

        Hi annoyedrok-user,

        Greetings from the Roku Community!

        Thanks for raising this concern directly with us. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting "Check for updates".

        For more info, you may view this support article here.

        Hope you'll find this info useful. Please keep us posted.

        Cheers,
        Roku Community Team