Apple TV: clicking the sign-in link shows a connection problem message on the TV screen.
Hello Community Users!
Great news! We've found a solution to the issue where Apple TV takes too long to load or has trouble logging in. A big thank you to everyone who brought this to our attention — we truly appreciate your help in identifying this issue!
Solution: Perform a System Restart
Please follow these steps:
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System.
- Select Power. (If you don’t see the Power submenu, simply proceed to the next step.)
- Select System Restart.
After following these steps, your Roku device will complete a system restart and, after a moment, should return to regular operation.
For more detailed instructions, visit the official Roku Support article: How to system restart or factory reset your Roku streaming device.
If the problem persists:
If the issue continues after a system restart, please don’t hesitate to start a new thread and send me a private message for further assistance. I’ll be happy to help!
We’ll be closing this discussion now, as the issue appears to be resolved. Thank you for your patience!
Thanks,
The Roku Community Team
