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Agency29's avatar
Agency29
Newbie
3 years ago

Apple TV Channel Exiting to Home Screen

Augh!!!  Apple tv keeps trying to load.  I deleted and restated system still doing it?

1 Reply

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  • RokuMaresa's avatar
    RokuMaresa
    Community Moderator
    3 years ago

    Hi Agency29 

    Welcome to the Roku Community!

    We are concerned to hear that the Apple TV returning to home screen. Please try to remove channel then restart device from (Settings>System>System restart) and add back the channel.

    If the issue still persists, can you please provide us with the following information:

    • device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • steps to reproduce the issue you are seeing

    We look forward to hearing back from you.

    Best regards,

    Mares