Forum Discussion

Goodyoneshoe202's avatar
Goodyoneshoe202
Channel Surfer
8 months ago

Apple TV app won't load

My Apple TV app is not working on my Roku tv. It is a brand new TV. All my other apps are working fine. I have tried to uninstall and reinstall, restart the power. None of this has worked. When you c...
app playback
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
8 months ago

Thanks for reporting this issue here in the Roku Community, Goodyoneshoe202!

We understand that you're having trouble streaming on your Apple TV Plus on your Roku and we'd like to help you out. 

If you have followed all the recommended steps and the issue is still occurring, it may be helpful to contact Apple Support for additional assistance. They offer advanced troubleshooting techniques that can aid in resolving your issue effectively.

We are hoping that everything will be sorted out for you soon. 

All the best,
Emman

ckgw's avatar
ckgw
Newbie
8 months ago

I am unable also to open the apple tv app on roku. I just spent an hour on the phone with Apple, and went thru all the steps they suggested, and it still doesn't work. It seems that the apple app is trying to open, it goes to a dark screen, and for a tenth of a second, I can see the apple logo, but then the screen goes back to the app page. 

I have uninstalled the apple app, restarted roku, and then, reinstalled the apple app, no luck. I have changed the audio to Doby Plus with no luck. I am beyond frustrated. The apple rep told me to contact Roku, so here I am. 

  • Goodyoneshoe202's avatar
    Goodyoneshoe202
    Channel Surfer
    8 months ago

    I completely understand your frustration. I did the same thing, contacted Roku, and Roku is telling me to go to Apple.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      8 months ago

      Hi Community Users,

      Thank you for reporting the issue you're experiencing with Apple TV. We're glad you reached out so we can help investigate further.

      To assist us in resolving this, please provide the following information:

      • Roku device model, serial number, device ID, and software version (found in Settings > System > About)
      • Tracker ID (To get this, press the Home button five times, then the Back button five times, and share the ID)
      • Channel build version (Highlight the app on the Home Screen and press the Star * button)
      • Photo or short video of the issue you're experiencing. 

      Your cooperation is essential for us to resolve this as quickly as possible. Please keep us updated.

      Thanks,
      Emman