Forum Discussion

Luckii's avatar
Luckii
Binge Watcher
5 months ago
Solved

Apple TV app not working or loading in

I bought this tv back in November & I can not get Apple TV app to load. It just constantly spins like it’s trying to load. I have done all trouble shooting, even called Apple & Roku with no help; pretty much just blaming the other company. I even did a factory reset on tv. Every other app workings perfectly. Please help 😅

app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    11 days ago

    Hey, Theopholus​.

    Thanks for sharing this!

    We noticed that you're also experiencing trouble with Apple TV, and we're here to help out.

    Adding and reinstalling the app immediately will sometimes cause the issue to persist, to make sure that there are no steps left undone.

    Try these:

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device (Important step before adding the app): Go to Settings > System > Power > System restart > Restart Now.
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

     

    Let us know if that works!

    Roku Community Team

39 Replies

  • Theopholus's avatar
    Theopholus
    Reel Rookie
    11 days ago

    I’m having the same problem on my Roku tv. The app will just sit on the Apple logo. Other apps work fine. Occasionally it’ll give an error (I don’t have the exact error right now). Everything has been updated/checked for updates and restarted a bunch of times. I’ve uninstalled and reinstalled the Apple app. It doesn’t help. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      11 days ago

      Hey, Theopholus​.

      Thanks for sharing this!

      We noticed that you're also experiencing trouble with Apple TV, and we're here to help out.

      Adding and reinstalling the app immediately will sometimes cause the issue to persist, to make sure that there are no steps left undone.

      Try these:

      1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
      2. Restart your Roku device (Important step before adding the app): Go to Settings > System > Power > System restart > Restart Now.
      3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

       

      Let us know if that works!

      Roku Community Team

      • Mhilbers's avatar
        Mhilbers
        Newbie
        6 days ago

        Yeah, these steps have not helped at all. 

  • Nathan419's avatar
    Nathan419
    Newbie
    21 days ago

    Did this happen to anyone else in the last week?  My appletv app will not work, but all other roku apps work fine. When trying to open the apple tv app it will not load the videos, tap on trouble shoot and it shows no errors yet its constantly the load screen. I have deleted and reloaded apple tv app. Checked for updates. Logged out and relogged in. 

    the apple tv app is working on my appletv just fine, it seems to be the app issue in the past week. 

    thanks in advance for any thoughts

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      20 days ago

      Hi, Nathan419​ 

      Welcome!

      I understand that the Apple TV app is not working on your Roku device, and I appreciate your efforts in troubleshooting the issue. 

      Our team would like to gather more details so we can investigate. Provide the details below:

      • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
      • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
      • Channel build version (highlight the channel and press the star (*) button of your Roku remote)


      Keep us posted!

      Thanks,

      Roku Community Team

    • Jackrabbit70's avatar
      Jackrabbit70
      Newbie
      20 days ago

      I am having the same issuses with Roku and Apple TV +. It appears that this has been going on for some time. TIME TO FIX IT!!!!!!

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        20 days ago

        Hi, Jackrabbit70​ 

        Thanks for posting!

        Our team is in progress in investigating the issue, and I'd like to ask you for help in providing some information so we can progress.

        Can you share the details requested in my post above?

        Your help is greatly appreciated.

        Thanks,

        Roku Community Team

  • Academusdesign's avatar
    Academusdesign
    Newbie
    4 months ago

    All ya do is select the Apple TV app at the Home Screen, click asterisk and “Restart app.” Ya know…like a reboot.

    • Luckii's avatar
      Luckii
      Binge Watcher
      4 months ago

      Except it doesn’t work. I have tried that a long with every other suggestion to no solution.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Hey, Academusdesign.

      Thanks for sharing this! 

      Did those steps work for you? If they did, it could help out others who are having the same problem.

      Thanks again for spreading the word!

      Roku Community Team

      • rj51's avatar
        rj51
        Reel Rookie
        4 months ago

        They are not working again. Apple tv won’t work again

    • Luckii's avatar
      Luckii
      Binge Watcher
      4 months ago

      Seems to be an issue they haven’t fixed yet 😕

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        4 months ago

        Hi everyone!

        Thanks for hanging in there while we work on this! Are you still having issues with the Apple TV app? If so, when did it start? Also, could you check which version of the Apple TV app you have? Just highlight the app, hit the star (*) button, and select 'Check for Updates.' 

        And don’t forget to let us know the software version of the Roku device. You can find that by going to Settings > System > Software Update > Check Now. Thanks!

        Roku Community Team

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      4 months ago

      Welcome rj51!

      Thanks for letting us know that you're having an issue with your Apple TV app that is not working. No worries we are here to help.

      Could you please tell us the exact behavior of your issue with this Apple TV application? We would also like to have the following details below to help us investigate this issue further:

      • Roku device model, serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
      • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
      • Channel build version (highlight the channel and press the star (*) button of your Roku remote)
      • Troubleshooting steps taken

      We look forward to your response.

      Cheers,
      Roku Community Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    We're glad you're here, Luckii!

    Thanks for getting in touch! We get that you're having some trouble streaming the Apple TV app, and we'd love to dive deeper into your concern.

    To help us investigate, could you share this info below?

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (Press the Home button five times, followed by the Back button five times)
    • App build version (Highlight the app from the Home Screen and press the Star * Button)

    We’re here to support you, so please reply with the details above so we can assist you further!

    The Roku Community Team

    • Luckii's avatar
      Luckii
      Binge Watcher
      5 months ago

      Device model- 6Series-55

      Serial number- X01900K2UVHX

      device ID- S1FNH472UVHX

      Tracker id- HX-090-445

      App build- Version 15.1 • build 42

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        5 months ago

        Thank you for your response Luckii.

        We appreciate you for providing your device details. We would like to investigate the issue further. In the meantime, we recommend you try the following:

        1. Channel Update:

          Highlight the app > Press the star (*) button on your Roku remote > Check for updates

        2. Check your network connection:
          Select Settings > System > Advanced system settings > Network connection reset > Reset connection.

        3. Restart your Roku device:
          Select Settings > System > Power. If you do not see a Power submenu, skip to the next step > System restart.

        For more details, please visit our Roku Support article: Issues playing shows and movies on your Roku device.

        We hope to get this sorted out soon. Please keep us posted.
         
        Cheers,
        The Roku Community Team
  • Jb525's avatar
    Jb525
    Newbie
    5 months ago

    ckgw 

    I've recently had this issue when launching the apple tv on roku, it just spins forever. I tried everything including network connection resets, reboots, factory reset on the roku, different network connections, etc.  For me, it worked in one location but not at a second location I watched at.  I was able to fix it by updating to a different dns setting on my router (it usually defaults to the ISP default, which may not be great)

    This fixed it for me.  Keep in mind, if you can get a prompt to login to apple tv this will not help.  But, if you open the Apple Tv app on roku and it just spins forever (may error out) it is highly likely the dns is not resolving correctly to Apple IP's.... good luck!

    Go into your wifi router settings and update to google's dns server. 

    Primary DNS 8.8.8.8

    Secondary DNS 8.8.1.1.

    Save the changes, a router reboot maybe needed.