Forum Discussion

islandalan's avatar
islandalan
Channel Surfer
3 years ago

Apple TV app network unavailable error

I have several Roku TVs and the Apple TV has suddenly stopped working. I now get "Network Unavailable" errors on every device. Apple TV works fine on my iPad and laptop. I have updated drivers on all...
marcogringo's avatar
marcogringo
Newbie
3 years ago

Same. It was an intermittent issue a week ago but now seems to be consistently happening. 

monteb's avatar
monteb
Newbie
3 years ago

I started getting this tonight. I tried un-/re-installing (without resetting the Roku in between) and that didn't help. I suppose it is a problem on the AppleTV servers.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi  monteb

    Welcome to the Roku Community!

    To ensure the process of removing and re-adding the Apple TV channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Apple TV support directly to share your feedback.


    Warm Regards,
    Lianna

    • islandalan's avatar
      islandalan
      Channel Surfer
      3 years ago

      Thank you for the reply. I actually contacted Apple support prior to reaching out here - this was definitely a Roku issue. As I posted earlier, it turned out there were several apps that suddenly stopped working (Hulu, Vudu, Apple TV). Again, all of these apps worked fine on other devices (e.g., computers, iPads) ruling out a network connectivity issue. I have multiple Roku TVs/devices and all were doing the same thing. I updated the Roku's firmware, uninstalled apps, and restarted as you described - nothing worked. Suddenly, a day later, everything started working again. No explanation. Thankfully, this issue hasn't happened since. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        islandalan creastysomp

        Thanks for the posts.

        We would be more than happy to look further into this issue, but we will need more details. Can you please provide us the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
        • steps to reproduce the issue you are seeing 

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate.


        Thanks,
        Danny