Forum Discussion

JeffreyR's avatar
JeffreyR
Reel Rookie
2 months ago

Apple TV+ 1-month Free Trial

Has anyone else tried redeeming the one month free trial of Apple TV+?  I've tried several times, with old Apple TV account and tried with new account, and I wasn't getting the 1 month free trial offer.  With new account, only the 7 days free.  I've chatted with Roku, with no solution, then referred me to Apple Customer Service.  Apple seemed unaware of the Roku offer, so, then referred me back to Roku.  I wasn't getting anywhere with either one.  The free trial is until June 26.

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16 Replies

  • ninjacrib's avatar
    ninjacrib
    Newbie
    7 days ago

    I am having the same issue. Last night I clicked on the offer, scanned the QR code and as the screen was going to the sign in page, I saw, at the last second a promo code starting with G8....but I only see the 1 week free the. $9.99 offer. 

    • ECUHokie's avatar
      ECUHokie
      Newbie
      6 days ago

      Same issue.  Logged in and out several times, but Apple TV programs will only enable once I authorize a $9.99 charge to card on file. 

  • Buffy11bnl's avatar
    Buffy11bnl
    Newbie
    7 days ago

    Hello, also having the same problem. I tried to sign up today during the happy streaming deals and once all info is added I’m only given the option of a 7 day free trial instead of the 30 day.

  • dave1203's avatar
    dave1203
    Newbie
    13 days ago

    I have the same problem. No free month of appletv. I saw the offer on the Happy Streaming Deals page. Please fix this.

  • RokuSuzetteL's avatar
    RokuSuzetteL
    Community Moderator
    31 days ago

    Thanks for responding, WoodMichael JeffreyR 

    I appreciate both of you for creating a new email address to access the one-month free trial on the Apple TV app. I've sent you a private message. Please check your inbox when you get a chance. 

    I'll wait for your response!

    Roku Community Team

  • JeffreyR's avatar
    JeffreyR
    Reel Rookie
    2 months ago

    That's not true, that only new subscribers to Apple TV+ is eligible.  As I've mentioned this to RokuEmmanuel-D​ via private message, I used a different email and created a new account, and still no 1 month free trial.  Only offered the 7 days free trial.

    • Straggler2864's avatar
      Straggler2864
      Reel Rookie
      24 days ago

      Not sure if you got this resolved, or if you tried this, but I found your thread looking to see if I needed to create new account or could use an old one. After signing up with the new account on my computer (and I assume this would be the same on mobile), I had the offer to start 7 day free trial. I said "not right now", then when I signed in on the TV, I had the start 1 month free offer available.  

      • JeffreyR's avatar
        JeffreyR
        Reel Rookie
        23 days ago

        No, I haven't heard from anybody in a while.  The offer of 1 month free is still there, as of today, but if I remember correctly, the offer ends today.  After today, it's more unlikely this will be resolved.  The 1 month offer is there, but once you sign in with an old account or create a new account, there is no 1 month free.  Only the 7 day free trial.

  • WoodMichael's avatar
    WoodMichael
    Reel Rookie
    2 months ago

    I'm having the same issue with the free month of Apple TV+.  I used to see the offer when logging in and tried it but it didn't show me the free month.  Now I can't see the offer at all when signing out and back in.  I got the same happy streaming day email.  Can you help me to redeem the free month offer?

    • RokuSuzetteL's avatar
      RokuSuzetteL
      Community Moderator
      2 months ago

      Hey, WoodMichael 

      Thanks for sharing your concern!

      I understand that you are experiencing issues redeeming the one-month free trial for Apple TV. I would like to know more details. 

      • Is this your first subscription to the Apple TV app, or have you subscribed previously?
      • Is the email address linked to your Roku account for a first-time Apple TV subscriber?

      I'll wait for your response!

      Thanks,
      Roku Community Team 

      • WoodMichael's avatar
        WoodMichael
        Reel Rookie
        2 months ago

        No it's not my first.  I subscribed last summer for a month or two I think.  Yes my email address is linked to my Roku account. 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Thanks for sharing this here JeffreyR​.

    We understand that you're having trouble redeeming the Apple TV+ free trial, and we're here to take a closer look.

    Could you share where you found this promo? Is this on Ads, email, or any platforms? 

    We look forward to hearing from you soon!

    Roku Community Team

    • JeffreyR's avatar
      JeffreyR
      Reel Rookie
      2 months ago

      I remember seeing the ad for Happy Streaming Days, about a month ago.   I no longer see the ad.  Anyway, the offer is still there.  To see it, you have sign out of the app.  The next time you open it, it's on the main screen,  "Start 1 month Free Trial. Included with your Roku".  Upon signing in with an expired subscription, shows to renew at $9.99/month.  With a new account, only shows a 7 day free trial.  Contacted Roku via chat, twice referred to Apple Customer Service.  Apple then referred back to Roku, 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 months ago

        Thanks for replying, JeffreyR​!

        For further help, please keep an eye out for your inbox, as we have sent you a private message. 

        Looking forward to hearing from you there!

        Roku Community Team