Forum Discussion

Holly_LR's avatar
Holly_LR
Newbie
6 months ago
Solved

Apple Music not launching

Hey!

So recently, I’ve tried launching my Apple Music app on my TV, as my doves love to listen to classical music, but when I try to launch the app on my TV, it takes me to a grey screen!

I’ve tried restarting the app and TV, deleting and reinstalling the app, checked for updates, but it keeps opening to a grey screen! 

Does anyone know why this could be happening or how I could fix it? 

  • Thanks for sharing it here, Holly_LR!

    It seems like you're having trouble with Apple Music.

    We'd like to be able to help, but it's a good idea to contact the Apple support team for additional troubleshooting steps since they run and control the app.

    We hope it'll be up and running soon!

    Roku Community Team

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Thanks for sharing it here, Holly_LR!

    It seems like you're having trouble with Apple Music.

    We'd like to be able to help, but it's a good idea to contact the Apple support team for additional troubleshooting steps since they run and control the app.

    We hope it'll be up and running soon!

    Roku Community Team