Forum Discussion

Holly_LR's avatar
Holly_LR
Newbie
2 months ago

Apple Music not launching

Hey!

So recently, I’ve tried launching my Apple Music app on my TV, as my doves love to listen to classical music, but when I try to launch the app on my TV, it takes me to a grey screen!

I’ve tried restarting the app and TV, deleting and reinstalling the app, checked for updates, but it keeps opening to a grey screen! 

Does anyone know why this could be happening or how I could fix it? 

App availability

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Thanks for sharing it here, Holly_LR!

    It seems like you're having trouble with Apple Music.

    We'd like to be able to help, but it's a good idea to contact the Apple support team for additional troubleshooting steps since they run and control the app.

    We hope it'll be up and running soon!

    Roku Community Team