App picture freezes but audio continues after ad breaks
My Roku App picture freezes but audio continues after ad breaks. Issue happens on multiple apps, paramount, netflix etc.
So far only solution is closing down and restarting. Incredibly frustrating when I have ads every 20 mins these days!
Hi Dockerz77,
Welcome to the Roku Community!
We understand that the multiple channels on your Roku keep freezing after ad breaks. No worries, help is here.
Since this happens to multiple channels, we suggest you try the following:
Reset your Network Connection:
- Press Home on your Roku remote
- Scroll and select Settings
- Select Advanced System settings
- Select Network connection reset
- Select Reset connection
After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.
If the issue persists, we recommend restarting your router or modem and trying again to load a channel. Please let us know if the issue continues.
Cheers,
The Roku Community Team
