I can’t cancel because it’s on auto renew. So there is a month to wait. No phone numbers to call for support. No email address to get support. Very disappointed I had to find this out the hard way. Back to Netflix 😡
Hi ruthanne42,
A warm welcome here at the Roku Community!
We understand that you are having problems canceling your subscription. We're happy to help. To be better assisted with your subscription, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.
Best regards,
Eunice
I really don’t want to cancel. I am trying to get programs to run on Roku. I thought if I cancelled and re instated it might fix the bug. I can’t get any answers to why programs are not working.
If NONE of your installed channel apps are working, this sounds like a deeper problem than one or two apps that need to be reinstalled.
Can you provide more information regarding in what manner they are not working?
When you click on them in the Roku home page channel grid, what happens? Does it just sit there? Does it load but then immediately exit? If it loads and you click on a program, what happens? If you are you shown any error messages, what exactly do they say?
And also, it's always a good idea to mention what Roku model and model number you have as there are differences that may affect what advice would apply. You can find this via Settings > System > About.
