Forum Discussion

i_hate_this_tv's avatar
2 years ago
Solved

any video I try to play is a black screen and i dunno what to do

menus work perfectly the home screen is flawless but when i open YouTube with visible thumbnails and untouched menus and try to play a video its literally a black screen 

EVERYTHING works excluding the one main thing these were built for

  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi there,

    A warm welcome here in the Roku Community!

    We understand you are having a problem with the YouTube channel. We're happy to assist you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

    If the problem still persists, please check out this support article here.

    We hope this helps.

    Kind regards,
    John

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    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator

      Hi there,

      A warm welcome here in the Roku Community!

      We understand you are having a problem with the YouTube channel. We're happy to assist you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

      If the problem still persists, please check out this support article here.

      We hope this helps.

      Kind regards,
      John