Forum Discussion
14 Replies
- AngslanNewbie
I've been having this same issue for the past few days. Can't even uninstall this app. Doesn't have an option when u press the asterisk on the app. Seems sus.
- RokuRhea-VCommunity Moderator
HeyAngslan,
I understand you're having issues with the Anime Crunch app. We want to share your concern with our Team. Please provide details below:- Roku device model, serial number, and device ID. (This can all be found in Settings > System > About)
- Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
- Channel build version (highlight the channel and press the star (*) button of your Roku remote
Looking forward to your response!
Roku Community Team
- screenxshotReel Rookie
This is happening to me too. 3 days as well. I've tried everything. It's gotta be the app itself. I've tried emailing the company (the email listed in their privacy policy) and got an automated email back saying that email address doesn't exist. I only had the app for a little over a week and this happened. If it's not going to be fixed, I want my money back.
- RokuRhea-VCommunity Moderator
Hey screenxshot
Thanks for sharing your issue here!
We'd like to coordinate this with our Roku team. Please send some details:- Roku device model, serial number, and device ID. (This can all be found in Settings > System > About)
- Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
- Channel build version (highlight the channel and press the star (*) button of your Roku remote
I'll wait for your response!
Roku Community Team- screenxshotReel Rookie
If this many people are having the same issue, it's not our roku devices problem. It's an issue with the app itself. All of my other apps work fine. It's just Anime Crunch that isn't working. All content on that app doesn't work. I have tried updating and still nothing. It seems the company with created the app is having issues or is a scam since we can't contact them to have them fix it.
- Jorge1974Newbie
Yeah same here it’s been 3 days now
- RokuRhea-VCommunity Moderator
Welcome Jorge1974
Looks like you're dealing with the same issue with anime shows on Roku. Can you help us out by sharing more info?- What content title are you having issues with?
- Is this issue occurring with just one app? Which app is it?
- What troubleshooting steps have you taken? Far?
- A photo or video might help.
You can visit here for basic troubleshooting steps.
I'll wait for your response!
Roku Community Team
- OreoRodriguezReel Rookie
- RokuRhea-VCommunity Moderator
Welcome!OreoRodriguez,
It seems you're having trouble watching anime on Roku. To look closer into it, please tell us:- When did you first notice this issue?
- Is this issue occurring with just one app?
- What steps have you taken so far to fix this issue?
- A photo or video would be more helpful to us.
Looking forward to your response!
Thanks,
Roku Community Team- OreoRodriguezReel Rookie
- OreoRodriguezReel Rookie
I first noticed the issue on june eighth. I have two different emails and neither one of them are working. I unplugged the roku device and also reset it.
- RokuRhea-VCommunity Moderator
Thanks for keeping us posted OreoRodriguez
This is just a quick follow-up! Have you had the same issue with other apps? If you can, please tell us which specific content title you are struggling with. This will help us understand the problem better.
Please keep us in the loop!
Roku Community Team