Forum Discussion

Woody7383's avatar
Woody7383
Newbie
2 years ago
Solved

America's next top model. Wrong show playing

Has there been any updates on this lately? The last I seen was from December. 
content
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    We appreciate you for joining us here at the Roku Community, Melonrose!

    We completely understand your input and sincerely regret any trouble this may have caused you. Rest assured that our Engineering team is in the process of fixing this issue at the moment. Once we have updates from them, we will make sure to let the Community know. In the meantime, we appreciate you bearing with us.

    Please let us know if there's anything else you'd like us to address, and we'd be more than willing to listen and take action, as your satisfaction and convenience are what we aim for.

    Kind regards,
    Carly

  • RokuERey's avatar
    RokuERey
    2 years ago

    Greetings Community users,

    We appreciate you for keeping us posted about this and sorry for the late response. Please be aware that this has been corrected by the team. Supposedly, the problem is the description and the title of the show; instead of America's next top model, this should be SupermodelMe, which is playing correctly.

    We'll be closing out this thread now as this is resolved. Feel free to create a new post if there's anything the Community can be of assistance.

    Thanks,
    Rey

Melonrose's avatar
Melonrose
Newbie
3 years ago

How is this not fixed yet?!?!

RokuCarly's avatar
RokuCarly
Community Moderator
3 years ago

We appreciate you for joining us here at the Roku Community, Melonrose!

We completely understand your input and sincerely regret any trouble this may have caused you. Rest assured that our Engineering team is in the process of fixing this issue at the moment. Once we have updates from them, we will make sure to let the Community know. In the meantime, we appreciate you bearing with us.

Please let us know if there's anything else you'd like us to address, and we'd be more than willing to listen and take action, as your satisfaction and convenience are what we aim for.

Kind regards,
Carly

  • bipolargirl's avatar
    bipolargirl
    Binge Watcher
    3 years ago

    RokuCarly  is there someone I can call that can get this fixed asap? It seems no one at Roku cares. All we get is the run around. 5 months of "we're working on it". It doesn't take that long to fix it! Call the IT guy. Tell him the link sends us to the wrong show, he types in the correct link, boom, done. This is getting ridiculous. Your company should be ashamed of themselves.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      3 years ago

      Thanks for getting back to us, bipolargirl.

      We sincerely apologize for any inconvenience this may have caused you. As of the moment, we don't have any updates or information yet regarding this matter. But, no worries! We'll create a follow-up ticket with our team. 

      Moreover, we recommend trying to highlight The Roku Channel tile and pressing the star* button on your remote to update the app. 

      In the meantime, we highly appreciate your continuous patience and understanding. 

      Best regards,
      Carly

      • bipolargirl's avatar
        bipolargirl
        Binge Watcher
        2 years ago

        Hi Carly! It's been 2 more months! You said your engineering team was "in the process of fixing it". Hmm..... I'm starting to think you're lying.

        "We'll create a follow-up ticket with our team". Really? What did they say? Can you just be honest and say "we are never going to fix it".

         

  • bipolargirl's avatar
    bipolargirl
    Binge Watcher
    3 years ago

    Well it's been yet ANOTHER month since the last update that you were working on fixing it. And still nothing. Not fixed. No info. No update. Wth? I'm seriously getting annoyed as I bought Roku to watch this show. How long does it take to put the right show on? This has been happening for 5 months now. Get your **bleep** together Roku. 

  • bipolargirl's avatar
    bipolargirl
    Binge Watcher
    2 years ago

    Hi Carly. It's been a year now. Is your engineering team still working on it? We're still waiting!