Forum Discussion

Woody7383's avatar
Woody7383
Newbie
2 years ago
Solved

America's next top model. Wrong show playing

Has there been any updates on this lately? The last I seen was from December. 

content
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We appreciate you for joining us here at the Roku Community, Melonrose!

    We completely understand your input and sincerely regret any trouble this may have caused you. Rest assured that our Engineering team is in the process of fixing this issue at the moment. Once we have updates from them, we will make sure to let the Community know. In the meantime, we appreciate you bearing with us.

    Please let us know if there's anything else you'd like us to address, and we'd be more than willing to listen and take action, as your satisfaction and convenience are what we aim for.

    Kind regards,
    Carly

  • RokuERey's avatar
    RokuERey
    11 months ago

    Greetings Community users,

    We appreciate you for keeping us posted about this and sorry for the late response. Please be aware that this has been corrected by the team. Supposedly, the problem is the description and the title of the show; instead of America's next top model, this should be SupermodelMe, which is playing correctly.

    We'll be closing out this thread now as this is resolved. Feel free to create a new post if there's anything the Community can be of assistance.

    Thanks,
    Rey

22 Replies

Replies have been turned off for this discussion
  • beebear22's avatar
    beebear22
    Newbie
    3 years ago

    I went to watch America's next top model but it's not America's next top model it's something called supermodel me that's not what I want why is this happening 

    • sara17bee's avatar
      sara17bee
      Newbie
      2 years ago

      Did you ever get this sorted out? same thing happening to me 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Hi beebear22 sara17bee,

        A warm welcome here at the Roku Community!

        We appreciate you for bringing this to our attention. Your satisfaction is essential to us so we'd be more than happy to find you the best resolution for this. 

        For clarification, can you please confirm that whenever you're trying to watch the show America's Next Top Model, are you being prompted at the wrong show/movie, or is there a different show/movie being displayed? On what app/channel are you trying to stream the show? In addition, would you mind sending us a video for reference? So that we'll be able to assess the situation better.

        We'll be looking forward to your update as we are committed to finding a solution to your concerns. 

        Thanks,
        Carly

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Woody7383,

    A warm welcome here in the Roku Community!

    We will be delighted to investigate this issue further. Can you please provide the following information below?

    • May we know where you are watching this show or movie? (The Roku Channel, Hulu, Amazon Prime Video, Peacock, etc.)
    • Could you send us a photo of your running problem?

    We look forward to hearing from you soon.

    Thanks,                                                                                                                                                John

    • bipolargirl's avatar
      bipolargirl
      Binge Watcher
      11 months ago

      RokuJohnB If you would like more info search the forum for Americans next top model. It has been described in detail. Roku said they were working on fixing it a year ago. Why hasn't it been fixed? I'm not explaining it again I've already made a post. So have others

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        11 months ago

        Greetings Community users,

        We appreciate you for keeping us posted about this and sorry for the late response. Please be aware that this has been corrected by the team. Supposedly, the problem is the description and the title of the show; instead of America's next top model, this should be SupermodelMe, which is playing correctly.

        We'll be closing out this thread now as this is resolved. Feel free to create a new post if there's anything the Community can be of assistance.

        Thanks,
        Rey

  • bipolargirl's avatar
    bipolargirl
    Binge Watcher
    11 months ago

    It's been a year since Roku was notified. They claimed they were working on the glitch. Nothing has changed. Pretty pathetic.