Forum Discussion

mjwires's avatar
mjwires
Reel Rookie
4 years ago
Solved

AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

The AMC Plus channel now returns the following error when trying to play any media: 

Error Code 403_RESOURCE_PROVIDER

The first time I encountered this was on 11/18/2021, which was the first time I tried to use the app after receiving the latest Roku OS update. The error has been happening ever since.

My account with AMC Plus is in good standing, and I can view content on every other non-roku device that I have, including the web. I've tried rebooting the TV, signing out and back in to the app, and uninstalling and reinstalling the app. The TV is a TCL 65S405.

AMC Plus Troubleshooting
  • SlackerPete's avatar
    SlackerPete
    4 years ago

    I finally received a solution from an AMC Plus rep that worked. See below:

    We're sorry to hear that you've been having this trouble with playing content on the app. Many users have been able to solve this with a simple change to their Roku settings.
     
    1. Go to the Roku Home Screen (press the Home button)
    2. Go to Settings > Privacy
    3. Un-check “Limit ad tracking”
     
    Then you should be able to go back to our app and continue playing content. Please try this and let us know if you're still having trouble.
  • SlackerPete's avatar
    SlackerPete
    Reel Rookie
    4 years ago

    I finally received a solution from an AMC Plus rep that worked. See below:

    We're sorry to hear that you've been having this trouble with playing content on the app. Many users have been able to solve this with a simple change to their Roku settings.
     
    1. Go to the Roku Home Screen (press the Home button)
    2. Go to Settings > Privacy
    3. Un-check “Limit ad tracking”
     
    Then you should be able to go back to our app and continue playing content. Please try this and let us know if you're still having trouble.
    • Bfagan94's avatar
      Bfagan94
      Binge Watcher
      4 years ago

      The AMC Plus app is a poorly written app that does not work on any platform. I tried using it on the web and my phone and I get tons of bugs and issues. If you search the web you see people aren't happy with this app. It's not Roku's fault, AMC needs to get a new tech team.

      • Meaje's avatar
        Meaje
        Reel Rookie
        4 years ago

        How about even responding to customer issues. I had submitted 5 tickets on their support website over the last week before finding this thread with not a single response from their tech team. I'm very disappointed with AMC Plus, when my contract expires I will not re-subscribe unless they really fix their issues. 

    • Pearlcat's avatar
      Pearlcat
      Newbie
      4 years ago

      It worked! I have been waiting weeks for AMC Plus to return my emails. Thank you!

  • Jericho's avatar
    Jericho
    Binge Watcher
    4 years ago

    Just signed up with AMC+ and getting the same issue.

    • ShanePresley's avatar
      ShanePresley
      Newbie
      4 years ago

      Same issue. TCL55S515. Had AMC+ through Roku last year, canceled it. Just signed back up through AMC's website and I am able to login to the AMC+ app on Roku TV but not stream anything. 

  • Ikickem2's avatar
    Ikickem2
    Newbie
    4 years ago

    I was having same issues with AMCPlus, kept getting the 403 error code, after numerous emails back and forth with AMCPlus support, I finally did a factory reset on my Roku device and now it works. Hope it helps 

  • ForAllItsWorth's avatar
    ForAllItsWorth
    Channel Surfer
    4 years ago

    Having the same issue

    You having any luck trying to figure out how to fix it?

    AMC or Roku dont seem to be much help as they are both blaming the other for the issue

  • Mazy's avatar
    Mazy
    Reel Rookie
    4 years ago

    I’m having the same problem. I’ve done everything I can think of at least three times, and the same error message appears. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi everyone,

    Thanks for posting in the Roku Community!

     I have a few questions to better understand the behavior you are seeing: 
    1. When did this issue first start occurring? 
    2. Do you observe this behavior while using any other channel(s) on your device? 
    3. Have you tried to follow our playback issue basic troubleshooting step accordingly starting from removing the channel, restarting your device from 
    Settings>System>System restart, then once it loads up again, add the channel back once more to see if that clears things up?
    In addition, please make sure to get the latest AMC + channel version by checking for a channel update using your * button on the channel tile, or going to Settings for a System Update there. Then, restart your player. 

    If you are still having any issues with your AMC+ channel after following these steps, please provide us with the following information:
    -Roku device model
    -serial number
    -device ID
    -software OS/version (these can all be found in Settings > System > About)
    -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
    -steps to reproduce the issue you are seeing

    Keep us posted and we'll continue assisting from there if needed.

    Regards,
    Mary

     

    • Carsar's avatar
      Carsar
      Reel Rookie
      4 years ago

      I have tried the steps mentioned above without success.

      TCL model 32s3700
      Software 10.5.0 build 4201-08

      AMC+ version 1.1.14

      Amazon Prime Video

       

      Issue tracker for AMC ID 27-423-373 but it took me back to the roku Home Screen to get that ID, so I’m not sure if that was correct (same with Amazon)

       

      Also happening with Amazon Prime Video streaming service. When attempting to stream something, Amazon gives “Something went wrong” error, yet streaming of the show continues in the background, but faded behind the “something went wrong” overlay.

      ID for Amazon Prime error is 27-473-381 

    • dleefred's avatar
      dleefred
      Reel Rookie
      4 years ago

      AMC and Roku need to get their act together. This is a major fail in quality assurance that should never hit the consumer. 

    • mjwires's avatar
      mjwires
      Reel Rookie
      4 years ago

      1. I first noticed the issue on 11/18/2021, after installing the latest software update. I've since rolled back to 10.0.0 and am still getting the error.

      2. AMC+ is the only channel with an error, for me.

      3. I've completed all combinations of restarts, reinstalls and updates.

      Model: 7106 - Roku TV
      Serial number: YNOOT2541121
      Device ID: 9U67AT541121
      Software Version: 10.0.0 . build 4209-30
      Issue ID: 21-476-052

      Steps to reproduce: Use the AMC+ app, and attempt to watch any content. This results in: Error Code 403_RESOURCE_PROVIDER

      AMC+ Version: 1.1 . build 14

       

      • Carsar's avatar
        Carsar
        Reel Rookie
        4 years ago

        Thank you Ikickem2 !! Can confirm a factory reset solved the issue for me too!

  • Krackerjack's avatar
    Krackerjack
    Newbie
    4 years ago

    Exact same issue here. Was working fine as recently as last week. Have uninstalled, restarted, and reinstalled the app to no avail.

    • ForAllItsWorth's avatar
      ForAllItsWorth
      Channel Surfer
      4 years ago

      Just got an email from AMC+ claiming they are aware of the problem and will be fixed within a day or two

      If you have any other form of media (phone,computer) amc+ will work on them the issue is because of roku's most recent software update

      • ad2602's avatar
        ad2602
        Newbie
        4 years ago

        Not sure if anyone has gotten this to work yet but I downgraded my Roku Ultra from release 10.5 back to 10.0 with the manual update and the same error still appears for any video playback.   Error Code 403_RESOURCE_PROVIDER.    Playback from a web browser works fine but not from AMC+ app on Roku.   

        If anyone has gotten this to work by using an older version of the Roku OS,  please let us know.

  • gregg619's avatar
    gregg619
    Newbie
    4 years ago

    I get this on all of the TCL Roku TVs.  Sometimes, I can remove the App, reinstall, and login allowing me to use the App.  Then the next time I get the error again and again and so on...

    I am able to access all of AMC+ from my external Roku Stick, just not the TCL TVs.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      gregg619

      Thanks for the post.

      For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

       

      Thanks,
      Danny

  • JoeKool's avatar
    JoeKool
    Reel Rookie
    2 years ago

    Didn't work. We don't have the "limit ad tracking" option using Roku Ultra