Forum Discussion

ajlewis33's avatar
ajlewis33
Newbie
24 days ago

AMC+ on The Roku Channel sign-in issue

I subscribed to AMC+ thru Roku, however whenever I try to access AMC+ on the Roku Channel it keeps asking me to sign up or start a trial as if I’m not already subscribed. I can’t sign in thru the AMC+ app because I’m subscribed thru Roku but when I sing into my Roku account it just says that I am subscribed but for whatever reason it’s not working on my tv and I can’t figure out how to sign in. 

2 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi, ajlewis33​ 

    Welcome!

    Thanks for reaching out regarding the issue you've encountered with the AMC+ subscription through The Roku Channel. I'm here to help.

    Take note that a subscription to AMC+ through The Roku Channel is not the same as a direct subscription to the AMC+ app. This means that you cannot use your login details from one subscription to access the other. Therefore, it is recommended that you access your AMC+ subscription directly through the AMC+ app. 

    Hope this clarified your concern, and keep us posted if you have further questions.

    Thanks,

    Roku Community Team

  • <p>It might help to access the Roku Channel on a browser at <a href="https://therokuchannel.roku.com">therokuchannel.roku.com</a> and check if AMC+ is working there. If it works on the web but not the TV, it could be a device-specific issue.</p>