Forum Discussion

MommaBear2513's avatar
MommaBear2513
Reel Rookie
12 months ago
Solved

AMC+ application not working??

Is anyone having issues with the AMC app.?? I launch it and it does it's little start up screen and then goes completely black and stays black till I go back home... I've checked for updates both for...
app playback
  • RokuJechealR's avatar
    RokuJechealR
    12 months ago

    We appreciate you keeping us in the loop, MommaBear2513,

    We apologize for any inconvenience this may have caused you with the AMC+ channel. That's not what we aim for.

    If you are still unable to play videos from one channel after attempting the suggestions on the link posted above, videos from other channels play fine; contact the channel provider's customer support team to report the issue and get help.

    The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

    Thanks for your understanding!

    All the best,
    Chel

RokuJechealR's avatar
RokuJechealR
Retired Moderator
12 months ago

Hi MommaBear2513,

Welcome, and thanks for posting to the Roku Community!

We understand you are having an issue streaming the AMC+ channel on your Roku device, and we appreciate the steps you took to fix the problem.

Did you restart your Roku device before re-installing the affected channel? That step is crucial when performing troubleshooting.

If you haven't tried the suggested order (remove > restart > re-install), we recommend giving it a shot again.

We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.

Visit our Support page for more steps to troubleshoot how to resolve a channel playback issue.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

 

  • MommaBear2513's avatar
    MommaBear2513
    Reel Rookie
    12 months ago

    Restart, remove, reinstall does not work. Nor does restarting the device. This is an issue with this TV that functions with Roku. It's a ticking time bomb.! On a monthly basis it swaps to a new app that it doesn't allow to work. Quite possibly the worst TV I own. Have you ever wanted to throw a device out the backdoor.? I have a seriously hateful relationship with this TV. 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      12 months ago

      We appreciate you keeping us in the loop, MommaBear2513,

      We apologize for any inconvenience this may have caused you with the AMC+ channel. That's not what we aim for.

      If you are still unable to play videos from one channel after attempting the suggestions on the link posted above, videos from other channels play fine; contact the channel provider's customer support team to report the issue and get help.

      The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

      Thanks for your understanding!

      All the best,
      Chel