Forum Discussion

Sunnygirl1's avatar
Sunnygirl1
Reel Rookie
3 years ago
Solved

Ambient Sleep Center Channels Dont Work

Despite horrid ratings & constant negative feedback, neither of the #ambient sleep center or relaxation channels work.  WHY ARE THEY INCLUDED ON ROKU THEN? Videos or sound wont play or even turn on. ...
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago
    Hi Sunnygirl1,

    Thank you for reporting this issue to the Roku Community!

    We understand that you are having issues with this channel. We're happy to help.

    We would recommend the basic troubleshooting sequence below:
    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    If the issue persists, we highly suggest that you contact the channel support and inquire further as they are the best ones who could help with their channel functionality and availability on the Roku platform.
     
    Let us know if you have further inquiries.

    Sincerely,
    Janadee
AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
3 years ago

Sunnygirl1 

Both the Ambient Sleep Channel (https://channelstore.roku.com/details/977f00cd37006a197500bc65b75840f8/ambient-sleep-channel) and the Ambient Relaxation Channel (https://channelstore.roku.com/details/95d3c6762d38d81e4cc64f272e69750e/ambient-relaxation-channel) do seem to be not working.

Wasn't able to find a contact for either of these channels.

----

Satisfying Sleep (https://channelstore.roku.com/details/95a1016c8932769d6418f13e3d7bbd94/satisfying-sleep) is a pretty good free channel/app for background sounds.

Sunnygirl1's avatar
Sunnygirl1
Reel Rookie
2 years ago

AvsGunnar

thx. Appreciate your research. I wouldnt even know how to begin!

its incredibly frustrating that roku doesnt have a proper customer service dept to help with these things. I dont have the bandwidth or knowledge how to fix stupid roku issues. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago
    Hi Sunnygirl1,

    Thank you for reporting this issue to the Roku Community!

    We understand that you are having issues with this channel. We're happy to help.

    We would recommend the basic troubleshooting sequence below:
    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    If the issue persists, we highly suggest that you contact the channel support and inquire further as they are the best ones who could help with their channel functionality and availability on the Roku platform.
     
    Let us know if you have further inquiries.

    Sincerely,
    Janadee
    • traceexistence's avatar
      traceexistence
      Reel Rookie
      2 years ago

      For my question, this is not helpful. Perhaps you weren't replying to me? There is no contact info for the app in question, I contacted their parent company, & have heard nothing back after a week. If Roku has apps that take payments, they should have their contact info should the need arise. Unacceptable.