Forum Discussion

SageerAM's avatar
SageerAM
Reel Rookie
5 years ago
Solved

Amazon Video not available

I have had roku express for a few years now, and recently I have subscribed in Amazon Prime videos, I went to add the Amazon video app from my roku but it is not available, I went to the website and found Amazon prime when I tried to add it it appears as grey button (can't be clicked) I tried to install apple tv just to see if it works from the website, and it works, but amazon prime does not. 

 

On my amazon prime account I tried to add devices, anyways it is asking me to give them the code that appears on my tv, but my tv does not have amazon prime. 

 

What is the solution? I think it is some licensing issue.  They need to solve it. I have already faced a similar problem with (Starsplay) ROKU sorry to say that but you ain't good enough.

  • RokuMary-F's avatar
    RokuMary-F
    5 years ago

    Hi SageerAM,

    Thanks for posting in the Roku Community!

    Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

    Let me know if you have any other questions, and have a good day!

    Many thanks,
    Mary

     

8 Replies

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  • DBDukes's avatar
    DBDukes
    Community Streaming Expert
    5 years ago

    Are you in one of the Roku supported regions?

    • United States
    • Canada
    • France
    • United Kingdom
    • Argentina
    • Brazil
    • Chile
    • Colombia
    • Costa Rica
    • El Salvador
    • Guatemala
    • Honduras
    • Mexico
    • Nicaragua
    • Panama
    • Peru

    Are you using a VPN?

    • Forbes42's avatar
      Forbes42
      Reel Rookie
      5 years ago

      I'm having a similar problem. Prime video worked fine on Roku express for several years until last night.

      Now I keep getting the "Check network connection" error message. I have uninstall the channel. But when I try to reinstall it, I get an "out of memory" error.

      Does anyone else have any suggestions as to what to try next?

       

      • Forbes42's avatar
        Forbes42
        Reel Rookie
        5 years ago

        I found the solution for the "Check network connection" error on the Roku express, was to reset the device. And reinstall the Prime Video app.

    • SageerAM's avatar
      SageerAM
      Reel Rookie
      5 years ago

      No, I am in Saudi Arabia. And I am not using VPN

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        5 years ago

        Hi SageerAM,

        Thanks for posting in the Roku Community!

        Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

        Let me know if you have any other questions, and have a good day!

        Many thanks,
        Mary

         

    • Egui's avatar
      Egui
      Binge Watcher
      3 years ago

      Hi,

      I live in Paraguay, the Amazon Video app works on my smart TV, but the Amazon Video app is not available on my Roku Premiere.

      I wrote to Amazon technical support to ask what the problem is and they answered that the problem is that Roku does not enable the app for my country.

      Please let the managers of Roku solve this problem with the Amazon company or we will not buy any more Roku devices.

      Why the Roku company does not enable the app??? Is there an official link where I describe the real situation????

      Thank you very much.