Amazon Prime video returns to Roku Home page

Amazon Prime video returns to Roku Home page - ONGOING ISSUE!

Hi RokuKariza-D,

I did not see that you made a response to my reply to you in the initial post last week (Amazon Prime video returns to Roku Home page) so I am posting again.  I appreciate that someone form Roku support has answered and so if you are not RokuKariza-D, please do not respond to this post.  

Here is the information you requested.

Device model: 3930X - Roku Express

Serial number: X004008M3ETT

Device ID: S008316M3ETT

Software OS/version: 10.5.0, build 4208-AE

The specific channel is Amazon Prime Video.

Version 12.3, build 2021122417

Tracker ID: TT-149-493

Amazon Prime Video is installed on my Roku Home Screen.  When I highlight the channel and launch, the channel starts and I see all of the videos (movies and TV) available.  When I select a particular video and launch, I am immediately returned to the Roku Home Screen. This behavior happens with every video on the Amazon Prime Video channel. It began around the end of January 2022, prior to that time the channel was fine.

This behavior only happens with the Amazon Prime Video channel, other channels (Netflix, Disney+, PBS) are fine.

Thank you for your assistance.  Please let me know if you need any further information.

T1W2