Forum Discussion

Mayyaa's avatar
Mayyaa
Visitor
6 years ago
Solved

Amazon Prime Video - not showing the thumbnail pictures

I have a sharp Roku TV and for the last two weeks at least none of my thumbnail pictures are showing with the titles of my shows I've tried to reinstall the streaming channel on my TV everything that...
  • RokuTannerD's avatar
    RokuTannerD
    6 years ago

    Thanks for the notes here. 

    Have you tried troubleshooting your home network by restarting your wireless router/modem, and your Roku TV to see if this helps? 

    We'd also recommend restarting your TV from Settings>System>Power>System Restart. 

    If this issue isn't occurring in any other channels, you'll need to contact Amazon support to report the issue, and request additional assistance with their channel on your device. 

    Please keep us posted if you have any other questions we can assist with! 


    Thanks,
    Tanner

  • Noach's avatar
    Noach
    5 years ago

    I Have a Sharp Roku TV model # LC-43LB371U Manufactured April, 2015. I have had the same problem with Amazon Prime video icons being blank when I open the app. This has happened several times over the past year or so. I followed the suggestion  to do a system restart on the TV and it worked. Sometimes restarting my Xfinity cable box has helped but not always. This time I went to the Home icon on my Roku remote then: SETTINGS -> SYSTEM -> POWER -> SYSTEM RESTART.  When opening the Amazon Prime App, it took a few seconds but the icons came back.      CMC, Denver CO 8/30/2020

RokuTannerD's avatar
RokuTannerD
Retired Moderator
6 years ago

Thanks for the notes here. 

Have you tried troubleshooting your home network by restarting your wireless router/modem, and your Roku TV to see if this helps? 

We'd also recommend restarting your TV from Settings>System>Power>System Restart. 

If this issue isn't occurring in any other channels, you'll need to contact Amazon support to report the issue, and request additional assistance with their channel on your device. 

Please keep us posted if you have any other questions we can assist with! 


Thanks,
Tanner

  • Noach's avatar
    Noach
    Newbie
    5 years ago

    I Have a Sharp Roku TV model # LC-43LB371U Manufactured April, 2015. I have had the same problem with Amazon Prime video icons being blank when I open the app. This has happened several times over the past year or so. I followed the suggestion  to do a system restart on the TV and it worked. Sometimes restarting my Xfinity cable box has helped but not always. This time I went to the Home icon on my Roku remote then: SETTINGS -> SYSTEM -> POWER -> SYSTEM RESTART.  When opening the Amazon Prime App, it took a few seconds but the icons came back.      CMC, Denver CO 8/30/2020

    • AngelRaine's avatar
      AngelRaine
      Newbie
      4 years ago

      Thank you!  This is the only thing that worked for me and was really simple!

    • elained_nj's avatar
      elained_nj
      Newbie
      5 years ago

      System restart following these instructions worked for me too! Thanks

    • Vy1's avatar
      Vy1
      Newbie
      5 years ago

      YES! This has been a problem for me for awhile now. I did this and it fixed it. THANK YOU! 

  • aboysick's avatar
    aboysick
    Streaming Star
    6 years ago

    Yes, I've rebooted the modem and still no help. If I unplug the power it works fine for a few days and then comes back. This doesn't happen on any other TV I own either. 

  • BuckGnarley's avatar
    BuckGnarley
    Reel Rookie
    6 years ago

    I am having the exact same issue.

    Amazon works fine on all other TVs.

    This issue corresponded with my replacing the Sparklight modem with my own.  The Modem/wireless router was on their approved list.  

    What would you suggest I can do to troubleshoot this?

     

    • BuckGnarley's avatar
      BuckGnarley
      Reel Rookie
      6 years ago

      I was able to fix it.

      I unplugged my TV for 5 minutes and then plugged it back in and turned it on.  Apparantly this forces the TV to update all the loaded apps.  My Amazon Prime app is working fine now.

      • Desando3's avatar
        Desando3
        Newbie
        6 years ago

        Unplugging the TV worked perfectly thank you for the  Suggestion. 

  • Sheba78us's avatar
    Sheba78us
    Newbie
    5 years ago

    Using the restart feature worked with mine! Thank you for the help!

  • Sealuv2b's avatar
    Sealuv2b
    Newbie
    5 years ago

    Your solution worked, thanks so much!

  • FRUSTRATED1000's avatar
    FRUSTRATED1000
    Newbie
    5 years ago

    This happens frequently, and to many users. Don't you think maybe you should FIX IT?????? So frustrated. May you have toddlers who want to see the icons and have to reboot and uninstall and reinstall so you can know that this is a PAIN IN THE **bleep**. 

    ANGRY!

  • pvaz2000's avatar
    pvaz2000
    Reel Rookie
    5 years ago

    Your solution of re starting from "system" worked for me, thank you

  • pajm64's avatar
    pajm64
    Newbie
    4 years ago

    The router reset didn't work but the TV system restart did!

    Thanks!

  • LAWRENCEPALMORE's avatar
    LAWRENCEPALMORE
    Newbie
    4 years ago

    Same issue with TLC Roku tv and only Prime Video app. Their service desk said it's a Roku problem. All fix suggestions failed.

    • JackHagin's avatar
      JackHagin
      Reel Rookie
      4 years ago

      What has always worked for me, is to disconnect the Roku-TV from the A/C power - leave it off for about 60 seconds, then plug it back in.

      Prime often displays a message that you can simply RESTART the Roku-TV and that should solve it.

      Jack Hagin

  • Jocab's avatar
    Jocab
    Newbie
    2 years ago

    Thank you. Your instructions fixed the problem