Forum Discussion

EmmyS1972's avatar
EmmyS1972
Reel Rookie
3 years ago
Solved

Amazon Prime TV app quitting since yesterday

I have a TCL Roku TV that I've been using the Prime TV app on for 5 years with no problems. All of a sudden, yesterday the app started kicking me out back to the Roku home screen every time I start a...
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hello EmmyS1972

    We appreciate your contact!

    In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

    -Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    -Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    -Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    Let us know if this works for you!

     

    Regards,
    Karla

RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello EmmyS1972

We appreciate your contact!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

-Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
-Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
-Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this works for you!

 

Regards,
Karla

makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

EmmyS1972-

After removing a channel, best practice is to restart** your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System. If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.