Forum Discussion

Numan's avatar
Numan
Channel Surfer
2 years ago
Solved

Amazon prime low stream quality keeps dropping down bit rate

I have prime on my roku devices my TV inbuilt and on a free sat box. The apps work perfectly on the TV and freesat box but the app on my roku keeps playing a stream at varying bit rates making it unwatchable at times. My broadband signal is excellent this is a roku problem. 

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We appreciate you for the added information, Numan.

    Have you tried to update the app by pressing the star * button on your remote? In addition, try to follow the troubleshooting steps provided below to help you further troubleshoot the app:

    • Remove the Amazon Prime app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    • Perform a system reboot: navigate to your Home, select Settings > System > Power (skip this step if unavailable) > System restart
    • Re-install the app: navigate to your Home, scroll and select Store, look for the Amazon Prime app, then press Add channel

    We need to make sure that these steps have been performed precisely to work. 

    Furthermore, please be aware that certain apps or channels inside the Roku streaming platform have different running operating systems, and it may be possible that it works on different devices. Please keep us updated on how it goes, and we'll go from there. 

    We'll be anticipating your update!

    Kind regards,
    Carly

5 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Numan,

    Greetings from the Roku Community!

    We understand you are having an issue with Amazon Prime. Could you tell us more about the issue you are running into? Does the issue only occur on a specific channel or all the channels? In addition, can you specify the troubleshooting steps you have taken to reproduce the issue?

    With more detailed information, we'll be able to assist you further.

    All the best,

    Chel

    • Numan's avatar
      Numan
      Channel Surfer
      2 years ago

      I have Amazon prime on my freesat box and in my smart TV both those apps work fine. But the prime app on my roku box keeps dropping the bit rate spoiling my viewing. I have restarted both boxes and updated them etc. My broadband connection is excellent and as I said the picture quality on the prime apps on my other devices work fine. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        We appreciate you for the added information, Numan.

        Have you tried to update the app by pressing the star * button on your remote? In addition, try to follow the troubleshooting steps provided below to help you further troubleshoot the app:

        • Remove the Amazon Prime app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
        • Perform a system reboot: navigate to your Home, select Settings > System > Power (skip this step if unavailable) > System restart
        • Re-install the app: navigate to your Home, scroll and select Store, look for the Amazon Prime app, then press Add channel

        We need to make sure that these steps have been performed precisely to work. 

        Furthermore, please be aware that certain apps or channels inside the Roku streaming platform have different running operating systems, and it may be possible that it works on different devices. Please keep us updated on how it goes, and we'll go from there. 

        We'll be anticipating your update!

        Kind regards,
        Carly