Amazon prime kicks us out to ruko home
Everytime we try to use amazon prime it will play about 30 seconds of video then kick us out to ruko home. What are we doing wrong, how do we fix this??
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Hi,
Thanks for letting us know about the issue that you are experiencing.
Try removing the Amazon Prime channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the Amazon Prime channel back once more.
Does this clear up the issue you are seeing?
Thanks,
DannyI have a TCL Roku 55" 4k hdr tv. I unplugged the tv, restarted and the problem was cured. No more kick backs to Roku home.
My other tv is a 55" smart Visio and I am using a Roku Ultra Lt on it. I unplugged the Ultra Lt, plugged it back in and restarted. Problem of kicking back to Roku home went away.
Seemed like too simple a solution, but it worked immediately and I still am not experiencing any kick back to Roku home from Prime video.
Thank you! Best suggestion I’ve been offered yet. I will try that.
Reinstalling the device doesn't help. I have a TCL-Roku tv and a Vizio with Roku Ultra Lt. Both devices are kicked off Prime Video after a minute or so of play. I can fast-forward the video when I first select it to view, but am kicked off shortly after that.
Not a forum member, just Dave
Thanks for the update.
If the issue remains unresolved, I'd recommend reaching out to Amazon Prime Video directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Amazon Prime Video channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
You can reach them here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET
Thanks,
Danny
There are plenty of users on the Amazon forum complaining of the problem without any solution, but I don't see any way to get through to Amazon about it. Does Roku have any communication line with the Amazon app developers?
Doing same to me.
Happens on two Rokus on 2 different internet connections; so it is not likely a network or device issue.
Only seems to happening to NCIS season 10, through CBS all a cess Chanel
This happens to us all the time with prime. We have a 55" tcl roku also. This has obviously been a problem for years with no resolution.
Hi Britsmith99,
Thanks for posting in the Roku Community!
We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem.
Best regards,
Mary
