Forum Discussion

Mainecoons's avatar
Mainecoons
Binge Watcher
2 years ago

Amazon Prime app Isn't Working

That fix didn't work for me, newer ROKU mini.
app playback
makaiguy's avatar
makaiguy
Community Streaming Expert
2 years ago

Mainecoons-

The post you replied to did not get carried along with your post on this $#@& forum software so we don't know what problem or solution you're referring to. Can you supply some more details?

Mainecoons's avatar
Mainecoons
Binge Watcher
2 years ago

Whatever was going on to screw up Amazon log in disappeared as mysteriously as it came.  So I have no idea what went wrong or how it got fixed.  

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Thank you for the update, Mainecoons!

    You may be able to resolve the issue with Amazon Prime login by contacting your channel provider. We recommend contacting them directly, as the channels/apps on Roku are typically managed and updated by the channel providers themselves. We hope to resolve this issue and appreciate your cooperation.

    Thanks,
    Jharra

     

    • jontalk's avatar
      jontalk
      Roku Guru
      2 years ago

      RokuJharra-QAs a moderator, I'm curious whether you have a contact email for Prime Video since I've yet to figure out how to reach them. The app has had issues ever since the release of Roku OS13 but as the OP stated, they will resolve then return again..

      On another front, who can I contact to correct the LONG overdue issue with the WRONG Roku model showing on my profile. I registered my Roku Ultra 4800x a couple of years ago and the profile still shows a Roku 3..Sort of odd since I removed it from my profile the day I installed the Ultra. Thanks

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 years ago

        Thank you for posting here in the Roku Community, jontalk!

        We regret to inform you that we do not possess this channel's contact email. However, we suggest visiting their Amazon Prime support page to acquire the necessary assistance. We highly recommend checking your account for Roku account-related issues to ensure the correct Roku model is associated with your email address.

        You may do so by following these steps:

        First, check the email associated with your Roku device by navigating to Settings > System > About. You can also remove any unnecessary devices from your account.

        To unlink a device
        1. Go to my.roku.com.
        2. Sign in to your Roku account.
        3. Your streaming devices will be listed under the My Devices section.
        4. Click on a device to open Device details.
        5. Select Remove the device from the account.
        6. Select Yes, and remove the device.

        Note: Please ensure that the email address associated with your Roku device matches the one on your Roku account.

        Please follow the steps above, and you will be all set. Let me know if you need more assistance.

        Best regards,
        Jharra