Forum Discussion

scoobyclub's avatar
scoobyclub
Streaming Star
11 months ago

Amazon Prime - Always the wrong episode/season

Since the latest up date Amazon Prime on my Streambar seems to have been rendered incapable of remembering where I am in a season. Keeps defaulting to random episodes or season so I have to remember ...
RokuCarly's avatar
RokuCarly
Community Moderator
11 months ago

Hi, scoobyclub!

Thanks for reaching out. We'd be happy to help you determine the cause and provide you with the most accurate resolution.

May we first know if you're streaming the Prime Video app independently? If so, we highly recommend following the steps provided below to help you troubleshoot:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Let us know if the issue persists after doing so and we'll continue assisting you from there.

Best regards,
Carly