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Ummagumma's avatar
Ummagumma
Reel Rookie
4 years ago
Solved

Amazon Music app not found

 Hi all,

I have the Roku Express (UK) and I can't find the Amazon music channel when I do the search channels.

Is Amazon music actually compatible with this Roku device?

Amazon prime video works with no problems.

None of the instructions below work.

To listen to Amazon Music on Roku, add the Amazon Music channel and link your account with an activation code.

From your Roku home screen, select Streaming Channels. Search for "Amazon Music," then select Add Channel. From your Roku home screen, open Amazon Music.

 

  • RokuMary-F's avatar
    RokuMary-F
    4 years ago

    Hi Ummagumma,

    Welcome to the Roku Community!

    Currently, Amazon Music is not available in the UK. Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

    If you have any other questions or concerns, please let us know.
     

    Best regards,
    Mary

8 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Ummagumma,

    Welcome to the Roku Community!

    Currently, Amazon Music is not available in the UK. Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

    If you have any other questions or concerns, please let us know.
     

    Best regards,
    Mary

    • Ummagumma's avatar
      Ummagumma
      Reel Rookie
      4 years ago

      Hi Thank you for taking the time to reply, that at least explains why I can't get the channel. The instructions were given to me by Roku Twitter account. Seems so strange that the Prime Video channel is available but not music. 

    • LGSMisfit's avatar
      LGSMisfit
      Newbie
      3 years ago

      That’s a fair answer however Amazon claim that Amazon Music is available on the Roku in the UK so one of you is lying

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        Hello LGSMisfit

        I hope you're doing well.

        Please be advised that Amazon Music is currently only available in Roku US. You can always visit our channel store to know the available channels in the UK. 

        Thank you for your understanding.


        All the best,
        Kariza