Forum Discussion

citsejam's avatar
citsejam
Channel Surfer
10 months ago

Amazon App unusable due to video previews autoplaying

Hi Roku Community,

I'm new in the roku world, but unfortunately encountered a huge problem in the amazon prime app:

Scrolling through the available content, the TV turns black for a couple of seconds after EACH scroll.

This makes the app basically impossible to use.

This seems to come from video previews autoplaying, which changes the framerate of the player output.

I found this article which should resolve the issue:
https://support.roku.com/article/21746972784279
but my player does NOT have an "Accessibility" setting 😞

I found no setting in the Amazon App to change this behavior.

The native TV Amazon App does not have this issues.

Any helpful feedback is appreciated!

2 Replies

    • citsejam's avatar
      citsejam
      Channel Surfer
      10 months ago

      I get these infos:

      roku device model: 3820EU - Streaming Stick 4k
      Serial number: X01700YSA0TJ
      Device ID: S09241ASA0TJ
      OS version: 13.1.4 Build 1510-CU

      I just tested the auto-adjust setting, and indeed this "resolved" the problem, however, I'm not sure if I like this solution: If I understand correctly, this will upscale everything to 60fps, right?

      Where do the missing frames come from, if the source is e.g. 25fps?

      I'm afraid this is some kind of "intelligent frame creation" thing, which I have made very experience with, due to the so called soap opera effect.