Forum Discussion

Rkusr77's avatar
Rkusr77
Streaming Star
2 years ago

All of the tiles under Apps are the same?

All of the tiles, 20 under Apps are the same. Sometimes Movies & TV,  Kids & Family , all of them are games. Never seen this before.
Dyntor's avatar
Dyntor
Reel Rookie
2 years ago

I’m having same issue only showing games under app categories. 

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Rkusr77 Dyntor,

Greetings from the Roku Community!

Thanks for reaching out, and we'd like to see more on what's going on here.

Could you tell us if a simple restart would help fix this issue? If possible, could you share with us a screenshot of the issue you're seeing? We'd like to take a closer look.

Please keep us posted!

Thanks,

Rey

  • Rkusr77's avatar
    Rkusr77
    Streaming Star
    2 years ago

    Reset doesn't fix it. How do I add a screen shot?

    • Rkusr77's avatar
      Rkusr77
      Streaming Star
      2 years ago

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Thanks for the update. Rkusr77,

        We appreciate the necessary information provided with this. Could you tell us when you started seeing this behavior occur? Also, could you provide us with the details below?

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        We'll be anticipating it.

        Thanks,

        Rey

  • RodCorkin's avatar
    RodCorkin
    Reel Rookie
    2 years ago

    The same has started happening on my Express 4k stick, the apps are not being sorted correctly by category

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi Dyntor RodCorkin,

      Thanks for posting and sharing with us your concern.

      Could you please provide the requested information of RokuERey above this thread? These details are essential since they will be sent over to the appropriate Roku team who will review this case and have a workaround to address the issue.

      Your response would be much appreciated.

      All the best,
      Kash

      • RodCorkin's avatar
        RodCorkin
        Reel Rookie
        2 years ago

        At time of writing the matter appears to be fixed, but for the record these are my details…

        Roku device model: 3940EU – Roku Express 4K

        Serial number: X01600ANEY59

        Device ID: S07U515NEY59

        Software OS/version: 12.5.0 / Build 4165-CR

        Rod